Garza Blanca Resort & Spa Cancun

The view outside is stunning. Early check in when we arrived at 9:00am in the morning. Friendly staff. Good food. Spacious room.

After reading a lot of mixed reviews about this place to the point of considering switching hotels, we are very glad we didn’t. Our stay was awesome, I’ll explain. First, the basics of our crew (probably important if you’re going w/ family or only adults): 2 adults and 2 kids (10 & 8). All-inclusive package for 5 nights. Rooms – we had an ocean view suite on the 7th floor (4708). The room was awesome. TWO bathrooms each with a shower made getting ready at night easy. Primary bedroom could be completely closed off from the living/kitchen area. It also had access to the balcony for an early morning coffee if the kids slept in. We left the couch into a bed the whole trip (never hung out in the room much). We did request a roll away bed for one of the kids since the sofa bed was a little tight for both (2 younger kids could have easily fit on the sofa bed). FULL size fridge, microwave, espresso and coffee machine, dining table, etc. Basically a small one bedroom apartment. Our view of the water was incredible – mostly due to the higher floor and being on the one of the ends of the “C” shaped building. Lastly, they left a little activity bag and even a turtle stuffy for the kids on the bed when we walked in - great touch! Food – as many of have stated in previous reviews, the food here really is great. We ate at all the restaurants on property. Here are our rankings: 1. Dao 2. Blanca Blue 3. Hiroshi 4. Bocados. All of the top three were wonderful. Bocados was ok – just nothing really exceptional that we tried. But if “just ok” is the worst place to eat, that’s not bad. At Dao, get the famous noodle dish – it was incredible. The beach food stand also had great ceviches and other quick bites. Beach and pool menu was what you would except (burgers, nachos, tacos, etc) and everything was good, not great. Breakfast in the Food Hall was amazing every morning. Tons of options (all the usual suspects for a fancy buffet) but don’t skip the outside taco stand. They will make a corn tortilla fresh in front of you and fill it with anything you want. I would do cheese and pork then go inside to add my own scrambled eggs for a BOMB breakfast taco. Lastly, as others have mentioned, GET DINNER BOOKED before you leave. It’s super simple to find the restaurants on the hotel website and book using an OpenTable-like app. Pools – tons of options between the 4-5 pools on property. We always set up shop on the beach (more on that below) so we never fought for a pool chair in the morning. But, from what I could tell, even at 10am+ there were still pool chair available, just maybe not in prime spots. Beach – TONS of people on here ripping on the beach situation. HERE IS THE TRUTH: yes, there are rocks to enter the ocean if you go directly in front of the Garza. BUT THESE ARE NOT SHARP ROCKS. It is a limestone-like, flat rock shelf that is mostly covered in seaweed. Once you get past the 3-4 feet of limestone shelf, you are back on soft sand in about 2-3 of water. So, are

I stayed at Garza Blanca Cancun expecting a luxury vacation, but instead, I left with a terrible experience I wouldn’t wish on anyone. 🔴 $500 USD was stolen from my personal wallet during my stay at the resort, and ever since, I’ve been trying to get help from hotel management—but no one has been willing to assist. I’ve called multiple times and every time, the phone is either ignored or abruptly hung up on me. This is completely unacceptable and unprofessional, especially from a resort that presents itself as a high-end, all-inclusive destination. Here’s what you need to know: • 🛑 Zero accountability from staff: No investigation was initiated. No one followed up with me. I was met with silence, indifference, and blatant disrespect. • 🛑 Complete lack of customer service: I was ignored and dismissed when I was simply asking for support and answers regarding a serious issue—theft inside their own property. • 🛑 I felt like a victim in a place that should’ve made me feel safe. Security is clearly not a priority here, and guests should beware. • 🛑 Warning to future guests: If you choose to stay at this resort, be extremely careful. Do not leave any valuables in the room, even if you believe it’s secure. And don’t expect any help if something goes wrong. ⸻ My rating: 1 out of 5 stars. I absolutely do not recommend this hotel to anyone. What was meant to be a peaceful and luxurious getaway turned into a nightmare of being robbed and ignored. There are many better resorts in Cancun—go elsewhere

As an Elite Member I always have a good time; Sostenes & Arcos they are the dynamic duo as butlers always surpassing the expectative; also Erick on the poolside always helping with a great smile.

This year our summer family vacation at Garza Blanca was phenomenal! The place is very nice, but what made it super special was the staff, the service and specially the wonderful attention we received from Sostenes and Arcos. Both provided us with first class service that made it so easy for us to enjoy the amenities and activities offers at Garza Blanca. Gracias Sostenes and Arcos for making our trip a memorable one!

Second time back, overall great experience. One odd criticism is the pool music!! It’s pretty darn bad during the day and after 4/4:30 they play slow lounge music. I think they’re going for a chic sophisticated lounge cluby feel but it’s not good. We asked our pool servers and they say people constantly complain about the odd music station. Please reconsider that Garza!