Hotel Mousai Cancun Adults Only - All Inclusive
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1 room, 2 adults, 0 children
All properties in Isla Mujeres

Hotel Mousai Cancun Adults Only - All Inclusive

Opened in 2024
No.8 of Premium Hotels in Isla Mujeres
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de, Isla Mujeres, Quintana Roo, 77400, Mexico
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hotel overview picture
Highlights
Lots to do
Ideal location
Sparkling clean
Top local pick
Excellent service
Amenities
Spa
Gym
Parking
Restaurant
Airport drop-off
24-hour front desk
Wi-Fi in public areasFree
Concierge service
All amenities
Property Description
When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. This all-inclusive hotel is 9 mi (14.5 km) from Langosta Beach and 11.2 mi (18.1 km) from Cancun Convention Center.
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9.8/10
Outstanding
Cleanliness9.8
Amenities9.8
Location9.8
Service9.8
All 41 reviews
Surroundings
Airport: Cancun International Airport
(26.4 km)
Landmarks: Jolly Roger Pirate Show
(400m)
Landmarks: Contoy Adventures
(470m)
Landmarks: Cancun Fishing Charters SAMAKI
(640m)
Landmarks: Kiters México
(1.2 km)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Ultra Corner Suite Ocean Front
5

Ultra Corner Suite Ocean Front

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Ultra Suite 1 King Bed Ocean Front
4

Ultra Suite 1 King Bed Ocean Front

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Suite 2 Queen Beds Ocean Front
4

Suite 2 Queen Beds Ocean Front

2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Oceanfront King Suite
4

Oceanfront King Suite

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Ultra Two Bedroom Corner Suite Ocean Front
9

Ultra Two Bedroom Corner Suite Ocean Front

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Ultra Two Bedroom Master Suite
7

Ultra Two Bedroom Master Suite

Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Ocean Front Corner Suite
9

Ocean Front Corner Suite

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Two-Bedroom Master Suite
6

Two-Bedroom Master Suite

Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Two Bedroom Corner Suite Ocean Front
10

Two Bedroom Corner Suite Ocean Front

Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
Check Availability
Ultra Suite 2 Queen Beds Ocean Front
4

Ultra Suite 2 Queen Beds Ocean Front

2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Room Details
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Guest Reviews

9.8/10
Outstanding
41 reviews
Verified Reviews
  • Cleanliness9.8
  • Amenities9.8
  • Location9.8
  • Service9.8
Average for similar properties in Isla Mujeres
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 3, 2025
This place is gorgeous the people are awesome.., Alexa and Marcos went above and beyond just like the rest of the personnel I will be going back and back for more extraordinary luxury service
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 2, 2025
Incredible place and probably the best service we have ever experienced. Huge recommendation to anyone looking for a beach vacation!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 30, 2025
My wife and I spend a week at Hotel Mousai Cancun, what an amazing experience. Beautiful hotel with an amazing staff, and great amenities. You are treated like royalty from the minute you arrive to the day you leave. Special recognition to the Butler team of Alexa and Marcos for your attentiveness and exceeding our expectations. The Concierge team especially Astrid, Thank you. We will definitely be back soon
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 29, 2025
Blanca and Jonathan were amazing at the pool side snacks and bar at Hotel Mosai. The staff is amazing and the room is gorgeous. It's pricey, but you're paying for quality, privacy, and luxury. I'm definitely visiting again.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 28, 2025
Be very careful when you book with this hotel. They charged my credit card immediately ($5,925) even though this is for a stay in November and it has full cancellation anytime before 11/14. I cancelled this month 8/4/25 and received confirmation of a full refund. Today is 8/27/25 and I have yet to receive a credit back to my card. I have called countless times and get the same run around being transferred to countless departments who tell me the same thing. "Refund is in process". A Credit to a CC can NEVER take 23 Days!!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 25, 2025
Hotel Mousai in Cancun was exceptional! New property, wonderful staff, delicious restaurants. We got the corner suite and we had two butlers, Alexa and Marcos and both were absolutely wonderful our whole stay. The waiters at each restaurant were super professional and nice. Our pool attendants were amazing. We have now been to both properties, Cancun and Puerto Vallarta. Both properties are different but the service is all the same, wonderful!
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 23, 2025
Hotel Mousai is amazing. From the time we stepped onto the grounds the staff was amazing. Our concierge team Marcos and Alexa-Exceptional. This was by far the best food we had in Cancun. We had access to all three resorts and all three gave greatness.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 16, 2025
Chef Benito and the entire team at Noi was a exceptional culinary experience for me each evening :) I felt like a king how I was treated and served . The food was absolutely delicious and presentation was 5 diamond class :)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 15, 2025
The hotel is well run with great service and amenities. Fantastic sunrise views from every room. Garza Blanca is next door and has a large pool layout and shopping/dining as well which you can access. White sandy beach is well maintained.

Services & Amenities

Spa
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Parking
Parking is available Off-site parking.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Activities
Public Areas
Cleaning Services
Accessibility

Property Policies

Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00

Front desk hours: 24/7

Child policies
Children are not permitted to stay in this property.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Age Requirements
The main guest checking in must be at least 18 years old

Managed by a private host
This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.

Property Description

  • Opened: 2024
  • Number of Rooms: 88
Phone:+52-8009843015
When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. This all-inclusive hotel is 9 mi (14.5 km) from Langosta Beach and 11.2 mi (18.1 km) from Cancun Convention Center.

Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at NOI Ristorante Italiano, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.

Frequently Asked Questions

What is the cancellation policy for Hotel Mousai Cancun Adults Only - All Inclusive?

The cancellation policy for Hotel Mousai Cancun Adults Only - All Inclusive varies depending on the type of room and booking conditions.

What are the check-in and check-out times at Hotel Mousai Cancun Adults Only - All Inclusive?

Standard check-in time at Hotel Mousai Cancun Adults Only - All Inclusive is 15:00-24:00 and check-out time is 12:00.

Does Hotel Mousai Cancun Adults Only - All Inclusive provide breakfast?

No, Hotel Mousai Cancun Adults Only - All Inclusive doesn't provide breakfast.

How far is the Hotel Mousai Cancun Adults Only - All Inclusive from the closest airport?

The closest airport is Cancun International Airport, and it is about 37 mins from hotel by car (26.4 km).

About This Property

Nearest AirportCancun Intl. Airport
Distance to Airport26.35KM
Average Price FromAED6005
Hotel Star Rating5