Hotel Mousai Cancun Adults Only - All Inclusive
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1 room, 2 adults, 0 children
All properties in Isla Mujeres
Hotel Mousai Cancun Adults Only - All Inclusive
Opened in 2024
No. 8 of Premium Hotels in Isla Mujeres
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de, Isla Mujeres, Quintana Roo, 77400, Mexico
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Highlights
Lots to do
Ideal location
Sparkling clean
Top local pick
Excellent serviceAmenities
Spa
Gym
Parking
Restaurant
Airport drop-off
Business center
24-hour front desk
Wi-Fi in public areasFree
All amenities
Property Description
When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. This all-inclusive hotel is 9 mi (14.5 km) from Langosta Beach and 11.2 mi (18.1 km) from Cancun Convention Center.
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9.8/10
Cleanliness9.8
Amenities9.8
Location9.8
Service9.8
All 44 reviews
Surroundings
Airport: Cancun International Airport
(26.4 km)
Landmarks: Jolly Roger Pirate Show
(400m)
Landmarks: Contoy Adventures
(470m)
Landmarks: Cancun Fishing Charters SAMAKI
(640m)
Landmarks: Kiters México
(1.2 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Ultra Corner Suite Ocean Front
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Ultra Suite 1 King Bed Ocean Front
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Suite 2 Queen Beds Ocean Front
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Oceanfront King Suite
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
10
Ultra Two Bedroom Corner Suite Ocean Front
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
12
Ultra Two Bedroom Master Suite
Bedroom 1:1 King bed ● Bedroom 2:2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
9
Ocean Front Corner Suite
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
14
Two-Bedroom Master Suite
Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
11
Two Bedroom Corner Suite Ocean Front
Bedroom 1:2 Double bed ● Bedroom 2:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
5
Ultra Suite 2 Queen Beds Ocean Front
2 Double bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Minibar
TV
Check Availability
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Guest Reviews
9.8/10
Outstanding
44 reviews
- Cleanliness9.8
- Amenities9.8
- Location9.8
- Service9.8
Average for similar properties in Isla Mujeres
Review summary
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Rooftop Pool: The rooftop pool was a favorite among guests, offering stunning views, comfortable loungers, and consistently high-quality food and drinks. Many appreciated the tranquility of the adults-only atmosphere at this location.
Guest User
September 23, 2025
Our Butler, Ms.Alexa went above and beyond making our experience the most outstanding vacation time. We look forward to visiting again!
Guest User
September 22, 2025
Another spectacular trip to this very special and super unique boutique luxury hotel! The Tafer Brand NEVER disappoints and this hotel is no exception. We love the adults only vibe and the elevated very couture feel of the rooms and the common areas and pools. The staff goes out of their way to ensure your stay is incredible. Not a detail was missed for us whether it was a meal service, our room service, pool side service, it's all so carefully crafted to ensure the most amazing stay. A super special thank you to Jose and Alfonso at Noi. Wow our breakfasts and dinner there was amazing because of their attentive and thoughtful service (huge shout out to the chefs...the food was nuts). And to our butlers Alexia and Marcos...thank you for always anticipating our needs before we knew them! And to our Concierge Anel for arranging the most beautiful room! The facility is perfectly maintained and whether you hang out at the rooftop or the beach, you will feel insanely spoiled! We will back soon, thank you for a wonderful and much needed getaway! 🙏💗
Guest User
September 20, 2025
The Mousai properties are the best we have visited. All staff is so gracious & acknowledges you every chance they get. Alexa & Marco our butlers extended above & beyond service. Anel & Astrid were our Concierge’s. Astrid was super helpful in getting our accommodations right. Seems like there is always an issue as I travel with my sister & a king bed isn’t an option. Rooftop pool staff was awesome. Restaurants are all really good. We found DAO our favorite. They treat us like family. Bartalon was very attentive and gave the best service possible. Went there many times during our stay.
Guest User
September 17, 2025
Best service from everyone specially Marcos our butler and Vicente at the rooftop bar in the afternoon. I actually got to enjoy and relax on this vacation.
Guest User
September 16, 2025
There are not enough words to describe how amazing this hotel is. This was our second visit to Hotel Mousai and the service just gets better and better. The Hotel is beautiful, but the staff is what makes it great. I want to acknowledge the wonderful service we received at the rooftop pool from Blanca and Eduardo. Constantly checking on us and making are vacation so memorable. Also, Manuel at the downstairs pool was nothing short of amazing. Always had a smile on his face and went above and beyond every day. The entire breakfast staff and dinner staff at Noi were fantastic. We were treated like old friends every time we had a meal. Fernando, Manuel, Diana, Guillermo, Marco, Diana made each meal unforgettable. And Chef Benito is the man! Always sending out special treats for our table and stopping by each night to chat. The food was amazing, but the staff are what really did it for me. Always happy, always willing to go above and beyond. Top notch service. Same goes for the breakfast staff at Noi. Hermiberto, Abinadad, Juan, Jose. Knowing our order ahead of time, being so gracious, and wonderful. I honestly could go on and on. But, I think the most important thing i can say is just keep doing exactly what you are doing Hotel Mousai. We will be back, soon!
Guest User
September 11, 2025
We had an absolutely amazing time at Hotel Mousai in Cancun, Mexico!! We went to Hotel Mousai in Puerto Vallarta three years ago and had such a great time that we decided to try Cancun. Well, we are so happy that we did!! Our accommodations were first class and everything from the food to the service to the drinks and the beautiful views was impeccable. I traveled with my husband and family members, and we are still raving about how awesome our experience was. Our butlers for our vacation were Marcos and Alexa and they took care of our every need from the very beginning of the trip to the very end. They made sure to find us and talk to us face to face every day, as well as send us text messages to make sure we did not need anything. We would definitely vacation here again!!
Guest User
September 7, 2025
Exceeded our expectations in every way. The staff goes far beyond to make sure all of your needs are met. The food, service and accommodations are first class. Alexa and Marcos were our Butlers and they were always in contact with us to remind us of our reservations and to ask if there was anything we needed, One of our best vacations ever!
Guest User
September 7, 2025
Hotel Mousai is one of the nicest hotels I’ve ever visited. The hospitality is excellent as is the food! I stayed for two weeks and was sad to leave. My butlers Marcos and Alexa were extremely attentive and respectful. My concierge Anel went above and beyond to ensure my stay was the best it could possibly be. ⭐️⭐️⭐️⭐️⭐️
Services & Amenities
Most popular amenities
Spa
Gym
Parking
Off-site
Restaurant
Airport drop-off
Additional charge
Business center
24-hour front desk
Wi-Fi in public areas
Free
Spa
Gym
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking is available Off-site parking.
Parking
Off-site
Valet parking
Free
Transportation
Airport drop-off
Additional charge
Front desk services
24-hour front desk
Concierge service
Languages spoken
English
Spanish
Food & drink
Snack bar
Health & wellness
Spa
Gym
Activities
Beach towels
Beach umbrellas
Public areas
Gift shop
No smoking in public areas
Elevator
Cleaning services
Laundry service (on-site)
Business services
Business center
Accessibility
Stair-free main entrance
Property Policies
Check-in and Check-out Times
Check-in: 15:00–24:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children are not permitted to stay at this property
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Age Requirements
The main guest checking in must be at least 18 years old
Managed by a private host
This property is managed by a private host. A private host refers to a party who rents one or more properties for purposes not related to their trade, business, or profession.
Property Description
- Opened: 2024
- Number of Rooms: 88
Phone:+52-8009843015
When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. This all-inclusive hotel is 9 mi (14.5 km) from Langosta Beach and 11.2 mi (18.1 km) from Cancun Convention Center.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at NOI Ristorante Italiano, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Pamper yourself with a visit to the spa, which offers massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Italian cuisine at NOI Ristorante Italiano, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and an elevator. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).
Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Frequently Asked Questions
What is the cancellation policy for Hotel Mousai Cancun Adults Only - All Inclusive?
The cancellation policy for Hotel Mousai Cancun Adults Only - All Inclusive varies depending on the type of room and booking conditions.What is the cancellation policy for Hotel Mousai Cancun Adults Only - All Inclusive?
What are the check-in and check-out times at Hotel Mousai Cancun Adults Only - All Inclusive?
Standard check-in time at Hotel Mousai Cancun Adults Only - All Inclusive is 15:00-24:00 and check-out time is 12:00.What are the check-in and check-out times at Hotel Mousai Cancun Adults Only - All Inclusive?
Does Hotel Mousai Cancun Adults Only - All Inclusive provide breakfast?
No, Hotel Mousai Cancun Adults Only - All Inclusive doesn't provide breakfast. Does Hotel Mousai Cancun Adults Only - All Inclusive provide breakfast?
How far is the Hotel Mousai Cancun Adults Only - All Inclusive from the closest airport?
The closest airport is Cancun International Airport, and it is about 37 mins from hotel by car (26.4 km).How far is the Hotel Mousai Cancun Adults Only - All Inclusive from the closest airport?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 26.35KM |
| Average Price From | GBP1165 |
| Hotel Star Rating | 5 |