Hotel Mousai Cancun Adults Only - All Inclusive

The staff provides outstanding, friendly, and professional service. The exceptional amenities, high-quality food, and stunning views contribute to an unforgettable stay.

First of all I want to say that me and my husband loved staying at Mousai. It was our first time trying this resort, and we loved how luxurious it was. The service and all the employees are wonderful, polite and helpful. The only con was that we were not notified that there is a construction going next to hotel site. Our first room was facing the construction but Musai was able to accommodate us to q different room the other side of the hotel the very next day of our stay where there is no construction on site. The food quality is amazing and our favorite restaurant was Dao. Second one was definitely Hiroshi. The jalapeño sushi was amazing. Our Butler Carlos was very attentive, and always ready to accommodate us. So big thanks to him. I would like to say that our favorite employee was Jonhathan the Bartender from the rooftop Bar. He was very polite, attentive to our taste in drinks and even made a drink after me called “Ludgy Special” which was pretty cool. He is amazing and Musai should really keep this guy, as we want to come back also because of his nice services. He is actually an amazing mixologist. We also really appreciated our waiter and waitress Yamil and Auri. They were very good and always attentive to whatever we needed making our experience at the rooftop pool great. The hotel itself it’s very luxurious and well kept. It’s also new and modern which I liked it. Although the only complain me and my husband have would be that given it’s an Adults only we were expecting entertainment throughout our entire stay, and it was quite the opposite. Every Adults only that we’ve stayed had Djs all day long at the pool, as well as at night giving that people would choose the cool rooftop bar to have drinks after dinner. Other places also had a sports bar opened until late with a bunch of games and pool tables. You don’t get any at this resort. It’s pretty dead. Neither any entertainment shows. The cool guy from activities I wish I knew his name but, I think his name is Edgar was also really cool at the rooftop pool. What ****** was that he could only stay for 20 minutes because he is the only one to do all the activities in the pools between Mousai and Garza which is not far to him, and to us as guests. Especially with such a little time to play the only cool activity it finally appeared for us to do something cool while at the pool. (The Beach): The beach here was definitely not to our pleasing. The views from the rooms are gorgeous but the beach itself isn’t good for bathing if you’re not a fan of seaweed which we’re not. Staying at Musai was perfect because me and my husband had already had the best beach experience prior to coming here. So for us it wasn’t a problem because we enjoy the resort itself

I have visited this resort multiple times and stayed in both Hotel Mousai and Garza Blanca. The best part about staying at Hotel Mousai is the adults only atmosphere and the king beds facing the ocean. You wake up every morning to a beautiful view and sunrise. Unfortunately, upon arrival we found out the corner suite we booked was not available. Hopefully, they'll give us an opportunity to experience it another time. The rooftop pools at both resorts are beautiful and serene. If you're looking for a little more energy head to the pool bar at Garza Blanca. The beach is nice enough, but if you are a beach only person...look elsewhere. This is not the resorts fault. It is what it is. I'm from NYC and consider myself a foodie. Overall the food at this resort is very good. I Would definitely visit DAO but all the restaurants are good and have something to offer everyone. They do their best to cater to everyones taste and needs. The staff here is wonderful. If you want a good cocktail head to the lobby bar at Garza Blanca and look for Angel or Yeo who make the best drinks!! They are very talented here but the staff needs help. A lot of the time there is only one bartender and an assistant which can make it difficult to get a drink. The check signing policy is time consuming for everyone. A special thank you to Jose who serves breakfast at Mousai, always service with a smile! In regard to the all inclusive, it is WORTH IT. I will note that at this price point there are some upcharges for things like certain pizzas which should be included. Upcharges for high end steaks are understandable. Wines are serviceable but there could be more variety. They also need a dedicated coffee shop thats open all day. All this being said, I do love this resort and plan to return next month for my birthday. I say these things to help them stay competivie with other resorts and be the best they can be!