Hotel Mousai Cancun Adults Only - All Inclusive

This was my 1st time staying at Mousai Cancun and they did not disappoint. My trip was filled with great food, endless swimming at the infinity rooftop pool and lots of laughter. The DJ hits were on point and I even had the chance to do a few of the new line dances. but the highlight of our trip was the service our butler Carlos Perez. No grass grew under his feet and he was VERY attentive. He was spectacular. Even when he was off, he was on. His presence was made because of his proactiveness. Thanks Carlos and I will see you again soon!

The cleanliness, view, food, and service were truly out of this world! We most definitely will be back! Great service, but Abishair at Rooftop Bar at Hotel Mousai made the experience like no other! She was truly like no other in kindness, detail, and service!

From A-Z. It was all great. Service, food, views. All of it. Alexa and Marcos were a great help along with the whole team!!

Everything was top notch especially our service. One gentleman stood out that went over and beyond for us. He was at the pools mostly the downstairs one and we made sure to sit in his section because he was just the best. He made sure we had drinks and food and recommendations and helped us with the area to show us where things were. He really made our trip. His name is Manuel Sosa He has only been with Mousai for a month but he is so professional, fun, smart and intelligent. We will be coming back because of him making our stay exceptional. The activity guy which I do not remember his name was awesome too.

For my surprise the hotel is small so you do not run into people constantly. The rooms are to die for and so is the view. I had the best stay in many years. The staff was exceptional and I mean it. This kind of service only Mexico can give. I have travel a lot and you can not compare this service to any other. The hotel has also a gourmet experience. The chefs are excellent and the guys that work at the restaurant are the most courteous ever. Heriberto, Oswaldo Fernado, Abi also Santi on the roof top, Blanca and Kari are very good at what they do. I thank everyone that served us and helped us to make those days unforgivable. I will definitely be back. see you soon! Note: if you are unpleasant, please stay away from my favorite hotel. Beatriz Cairo

The hotel itself is gorgeous. Beautiful decor (who ever designed this hotel is just a true artist and genious). Spacious and comfortable room. We stayed on the Ultra Mousai King suite. You have your own jacuzzi on the balcony( never gets hot, just lightly warm). With the Ultra you get butler service but truly we didn’t feel it was worth it. Regular rooms are as nice and having the butler didn’t make much difference. For an all inclusive hotel all you really have is one restaurant on site- Noi. Meals at Noi were wonderful and Chef Benito was always welcoming and pleasant. They advertise the restaurants at the adjacent hotels as an option but getting a reservation for one of them was basically impossible ( despite having a butler trying) and once there the quality of the food and service are way lower. If you spend more than a couple of days at Mousai you will feel out of options since all you really have for dinner that meets the quality of the hotel and the price you pay is Noi. Entertainment at Mousai during the day is basically non existent. They do have beautiful life music at night by the restaurant. But very limited Overall we enjoyed our stay because the building itself and the decor is gorgeous. But we felt that for the price we could stay in an equally beautiful hotel with more dining and entertainment options Also, even though you pay for all inclusive they make you sign a check everytime( for their own accounting) unfortunately this is very inconvenient for guests and takes a lot of work each time, even by the pool having a drink. When you go to an all inclusive resort you look for a worry free stay.