Hotel Mousai Cancun Adults Only - All Inclusive

We checked in on March 22nd and checked out on March 28th. Our 6-day stay was SPECTACULAR. The attentive staff and the attention to detail is what made it spectacular. We were greeted by the bellman Antonio upon arrival with chilled towels and swiftly escorted to the front desk where Marco checked us in. There was a problem with my requested room location, however the Front desk Supervisor Jose corrected that, and we were moved on the 2nd day of our stay by our OUTSTANDING Butler Alexa. having Alexa as our Butler truly made our stay memorable. Her service is over the top and she was very attentive to our needs and requests. She is like an extra layer of icing on a cake or a 2nd cherry on an Ice Cream Sundae. She was always smiling and let us know every day the second she stepped on the property and the second she was leaving. The restaurant Noi was truly amazing. Marcus the Supervisor and Manuel the waiter were very welcoming and professional. The Star of the Show, however was Chef Benito and his staff. His culinary abilities were showcased by the menu he has in place for both Breakfast and Dinner. We had one average experience, however when we shared our average experience with Alexa our butler she informed the staff of Noi. When I was in the Lobby the Hostess Katia approached me an apologized for the average experience and informed us that Chef Benito would like to prepare a meal for us tableside if were interested. We accepted and the 6-course meal he prepared was a culinary delight from the moment we sat down till the moment we left. The daytime was delightful up at the Rooftop Pool. Hector and Santiago were very welcoming and attentive to our needs with our loungers reserved daily with plenty of towels and chilled water throughout the day. Those 2 men are the face of the Rooftop Pool and restaurant, and they set the mood for the day. This transcends to the staff of the Rooftop as well. Abi the waitress had an infectious smile on her face and was incredibly attentive to our requests. Alfredo was incredible as well and at the ready with a cold beverage if you needed one or not. The 6 days we stayed we made some memories and met some very nice people that made it hard to say goodbye to. We will be back sooner than later. Adios for now.

Excellent Hotel and the service

Clean, attentive and friendly staff. Food was great. Very relaxing experience.

I had an amazing experience at Mousai Carlos and Marco. My Butlers were fantastic. I have traveled around the world and the thing that makes them different. Is they actually care about their guest having a nice time. In one case I needed something from the store and he went offsite to get it for me, that just doesn’t happen anymore. Overall, the hotel is fantastic, the food is superb, and the people who work there are happy, happy in general, but happy to serve us.

We spent 9 days at Mousai in mid-March, and it was extraordinary. Fabulous location, luxurious and well-appointed room, outstanding food, consistently outstanding service. The staff quickly knew our names and preferences, and were so attentive and friendly. Here are the team members we interacted with most frequently and made our visit very special: Heriberto and Cynthia (who managed and hosted the dining room service experiences), Abidad and Abraham at the fabulous Noi, Gerardo, Carlos at the bars and patios, Santiago and Hector who moved mountains to create comfortable locations of us at the pools and beach, Blanca and Ivan who took such great care of us as we enjoyed the sunshine and views, and Elizabeth the concierge who arranged all our dining reservations across the sister resorts and restaurants. Fabulous experience.

We had an excellent vacation at Hotel Mosai. The staff go above and beyond! The property is so clean because there is constantly someone cleaning somewhere. The food is the best food I've had at an all-inclusive, and we only ate at the Hotel Mosai for 3 days. The one negative was the overwhelming pitch to attend a session to hear about their "other hotels," aka timeshare. I do not appreciate when I clearly decline and the pressure keeps coming. Even with that, the hotel is 5-star. The rooftop pool is sooo cool! The pool staff and the staff at Noi cannot be praised enough. The view from our room's balcony where we watched the sunrise was fantastic!