Apartments La Palma, Affiliated by Melia

Buenos días. Debo decir que después de leer algunas opiniones estaba preocupada. Pero la experiencia ha sido maravillosa. El trato ha sido muy bueno y el hotel es perfecto. Solo destacar que no tiene aire acondicionado y hace falta. Del resto nada que objetar. Gracias por hacernos una estancia tan agradable.

Regarding our stay at the hotel, it's worth noting that upon arrival at reception we were told we had to pay for parking. We paid for it, as there's no parking in the areas near the hotel; it's €10 per night. Otherwise, you'll have to leave it a five-minute walk away if you're unlucky. Upon arriving at the hotel, we were greeted and told we had a room; we booked a sea view. Upon arrival, we realized the room didn't have a sea view, but rather a pool view, with the sea to the side. I hadn't requested that because a sea view was more expensive than what I had paid. I mentioned this at reception, and they sent me to the reception manager. She tried to be friendly, but at first she told me there were no rooms available for the room I had requested. Please, don't make reservations, but don't charge for a service you can't offer! She offered me a larger room, but I would have to pay the difference, due to a mistake I didn't make. To which I told her no, that I refused, and that if not, they would return the proportional part of the room they gave me compared to what I reserved. There, she moved me to a room with a sea view. Everything was fine until!!! The bathroom had no light, and to my surprise, when I tried to fill the bathtub, it smelled like feces, like a sewer. It was an unbearable smell, and brown water. I'm attaching photos! And when I mentioned this to Aythami at reception, who, by the way, provided the best service of my entire experience. He was very professional and attentive. We were delighted with him. He deserves a place that matches his professionalism, as he had better solutions and attitude than the boss herself. He put us in a new room and apologized for everything. I repeat, he was very kind, and I am grateful for his service. After two rooms, it seems that the third time will be the charm. They should improve the rooms and block them until they are suitable for accommodation, since the shower is a basic problem! I needed to shower and couldn't. Plus, everything is painted and you can see broken pieces that weren't even painted properly. The wood is worn in places, there are spiders, etc. The buffet is pretty good and the food is very good, but otherwise, my advice is not to waste your money on apartments. The hotel doesn't have many advantages, so if you're going to pay, make sure it's worth it. Maybe in two years it will be worth it...