Hyatt House Dallas Las Colinas

Check-in was not the best. Asked if I could get early check-in and ending up after their normal check-in time if I recall correctly. They were not that informative on if they would be able to do check-in early. Also said they were booked when I tried to stay the next day, but their website had rooms available and on other websites and on theirs.

Poor room condition, had to kill spiders! Check in was poor, breakfast not up to standard, dirty stained carpet. Noisy room with vehicle noises.

When we arrived, the carpet was wet near the kitchen sink - an unpleasant experience wearing socks while preparing for bed. The glasses had lipstick on them and the general feel of the room was dirty. We could not get the room temperature to a comfortable level and wound up sweating throughout the night. We got up to workout and take advantage of the Peloton bike and found it wasn’t connected to the internet. The settings were locked preventing an easy fix and the front desk said they didn’t have the access code and it would take well over an hour to get a response. It’s ridiculous that the front desk can’t get the code and let people who own or ride Pelotons to fix minor issues like connectivity to the internet. Having decided we couldn’t stay there another night, we checked out the next morning after 1 night of our 2 night stay. I explained why and the clerk said, no problem, I’ll get you checked out for one night and apologized. Having not received an email I normally receive after a few hours, I called the front desk and they assured me I would be checked out and there wouldn’t be a problem. On the morning of what would have been after my 2nd night, I received a checkout notice and charges for TWO full nights. We had moved to the Hyatt place Arlington. Frustrated, I reached out to my Hyatt concierge and she tried to help but said the hotel wasn’t budging. Worst Hyatt experience I’ve had in over 40 years. She did bonus me 5k points which was nice, but we will never stay at that location as it doesn’t meet Hyatt standards.

Bathrooms were dirty. Walls are thin. No elevator. Beds were very hard. Sofabed springs were sticking through. One of the worst stays we have had.

Nice hotel with great amenities. Breakfast was better than most. Gym was plenty adequate and the pool was very nice. Extra pillows and comfy bed were a huge plus. Very convenient location to the Texas card house. Actually able to walk there.

This is an old apartment building. We enjoyed the space that was provided. The building could use some updating but overall was a pleasant experience. Front desk person was friendly and welcoming upon arrival.