Embassy Suites by Hilton Dallas DFW Airport South

The rooms is so dirty, for 2 days straight they never came to clean, its even worse that most of the staffs don’t speak English, they are most Spanish speakers. The front desk staffs are so rude omg. This not a good experience for me at all. The ****** is written all over the hotel walls, that makes me sick to my stomach. It’s unbelievable and disgusting.

The only downside is that the rooms lacked complimentary water bottles.

Awesome hotel. Great breakfast and location. It is a beautiful hotel. Love it!

Waited 35 minutes in line to get to the desk at 7pm to be informed there would be a 30+ minute wait for a room. Terrible service- no answers. Requested to cancel to avoid waiting however was informed there would be a cancellation fee despite them not having a room available at 7pm. No offer of any compensation for the absolutely terrible experience.

A Weekend We’ll Never Forget: Our Embassy Suites DFW Airport South Experience If you’re scrolling for hotel reviews trying to decide where to stay near DFW Airport, let me save you some time: skip Embassy Suites by Hilton Dallas DFW Airport South. My family and I came to Dallas for a reunion—just a quick weekend trip, nothing fancy. We checked in a little after 3pm, all of us tired, hungry, and just ready to toss our bags somewhere and breathe. I’ve got to admit, the lobby really does make a good first impression. You walk in and it feels open and bright, with all the polished touches you’d expect from a nice hotel. Honestly, for a few minutes, I thought we were in for a great stay. That’s when things got weird. Our room keys didn’t work at all, so someone from the front desk had to come up and let us in. He told us, “Give it an hour. The keys should start working.” The first room… well, the fridge was leaking. The bathroom ceiling had these gross patches of mold, and the shower head was rusty enough that I actually thought twice about getting under it. You know that feeling when you just want to shower off the day? Yeah, not happening here. When the keys still wouldn’t work, we had to switch rooms. I wish I could say the second room was better. Honestly, it was almost comical how much worse it got. More mold on the bathroom ceiling. The shower head was still rusty—like, is there some kind of rust contest going on here? The closet was so dusty I didn’t even want to hang my clothes up. I noticed the headboard was torn, and then, on top of everything, there were actual blood stains on the curtains. I had to stop and take a picture. It felt like an episode of one of those hotel exposé shows. Meanwhile, my sister was having her own hotel horror story. She switched rooms six—yes, six—times. Each time it was something new: the air conditioner didn’t work, there was more mold, the key wouldn’t work, you name it. At one point, she just sat down in the hallway and laughed. “Maybe the seventh room will be the charm,” she joked, but honestly, it got old fast. We caught up with other family members who’d booked rooms here too, and everyone had the same problems. It seemed like every other story started with, “Can you believe…” and ended with something about keys, mold, or broken AC. I kept thinking maybe the hotel would try to make it right—offer a discount, apologize, anything. Nope. Not even a “sorry for the trouble.” It was like they’d seen it all before and just didn’t care. I’m not picky when it comes to hotels, but I believe there’s a basic level of comfort and cleanliness that should come with a Hilton property. This place falls far short. It’s listed as a 3-star, but I honestly wouldn’t give it more than one. If you’re thinking of staying here, do yourself a favor and look somewhere else—unless you’re into scavenger hunts for working keys and spotting new forms of mold. I'm attaching photos so you can see for yourself. I wish I had better