The Ritz-Carlton Dallas, Las Colinas

We have been visiting this property for years, but this time just felt different. The attention to detail from the check in to checkout was pristine. We also, enjoyed the service in the club with Kim, Susan and Stephen. We also appreciated the attention to detail and interactions with Beverly at check in. We will be back!

5/10/25: We stayed for Mother's Day weekend. Prior to our visit, I spoke with Nadya to ask questions about dinner and the Mothers' Day Brunch. She was very nice. Kris, at the front desk, was friendly and professional during the check in process. He was able to provide an upgrade since I'm a Diamond member. The suite he selected was very nice. Andrea, from housekeeping, was very nice in providing additional coffee condiments and water. Maria delivered the items, and she was very pleasant. We met Chef Austin Fullerton, and he was very pleasant, as he led us out the gate towards a sports bar. The property was very nice, the valets were helpful in providing parking information, and the staff overall were very pleasant and responsive. Our shower had great water pressure. The only downside was that the toilet in our room was very low, definitely not chair height. We would definitely stay at this property again.

My twin boys, who just graduated from Texas Tech, and I celebrated graduation and Mother’s Day this weekend at the Ritz Carlton in Las Colinas. It was an absolutely fabulous and amazing weekend!! I cannot say enough wonderful things about this beautiful hotel!! From start to finish our stay was amazing. The customer service is awesome and the hotel is absolutely gorgeous with all of the new renovations. Clayton at reception was so kind, patient and helpful when I couldn’t find the exact room I was looking for online. The suite he found for me and my boys was perfect and it was so beautiful! Shortly after my boys and I arrived, a very sweet & kind lady named Judith knocked on our door and brought my boys a cake to congratulate them on their graduation!! I upgraded us to the Club Lounge and it was worth every penny!! The food, snacks, desserts, cocktails, and wine selections were top notch!!! Every single thing was fabulous!! And the people that work in the Club lounge are so very nice and helpful. They had a Mother’s Day brunch in the club lounge and had a an omelette station, mimosas and so many delicious foods to choose from! My boys’s favorite was the espresso, latte machine where they could make whatever delicious coffee drink they wanted and the 8-10pm nightly dessert showcase!! I can’t say enough nice things about this hotel. My boys and I had an amazing weekend and will definitely be back next time we are in the DFW area.

This is a nice property with refreshed interiors and plenty of outdoor space. The rooms do not have black out window treatments. The plantation shutters let in far too much light for my preference. Also the noise from outside filtered up to the 6th floor. There were multiple business groups in the hotel and their events could be heard in my room when I was trying to sleep. There was rowdy behavior on my floor in the middle of the night which was intolerable but not the hotel’s fault. I was not impressed with the food and beverage. Hotel food is rarely exceptional but this felt below standard especially for the Ritz Carlton brand. The property only offers Pepsi products and selections in the honor bar and at the restaurant are extremely limited for non alcoholic beverages. Room service was particularly awful with high fees, poor selection, and inadequate service. The spa is large and although I did not take advantage of it, it looks quite nice. I think if you come to enjoy the golf, spa and pool it’s probably great. Just wasn’t for me as a business traveler.

It is a very Beautiful hotel, You would expect a Rita Carlton tradition, but there are things that decrease the quality of your stay, For example, the Italian Restaurant Shake & Knife, it is not that good and pretentious. Tha amenities in the rooms are very por, just the essentiels, the quality of toilet paper is so cheap. On the other side, the pool área is super nice, agréable, fantastic! And the service for lunch in the pool área is magnificent!, Mackenzie, the wait res is so nice, efficent, and I had the best greensalad with shrimps, just with olive oil and grilled lemon, made by Chef David Olmos, he desertes a spécial mention. Also the concierge, cannot remember her ñame, a lady from Turkey, was wonderful.