The Lake Hotel

In the delightfully busy city of Ioannina, the location of The Lake Hotel is perfect, away from the hustle-bustle and yet close to everything. The reception area and restaurant open out to a view of the mountains, with a recreational area and swimming pool that look over the lake. We dined twice at the hotel and loved the food, including the generous breakfast. Our young server, Thanatos, a student of ancient Greek philosophy, was fascinating. In the end, a hotel is only as good as the people who work there and a special commendation goes to Giorgos and his crew, including at reception. We had a wonderful stay in this hotel.

Dear Hotel Manager, I am writing to formally express my disappointment with my recent stay at The Lake Hotel. Given your esteemed five-star reputation, I had high expectations for a seamless and luxurious experience. Unfortunately, upon arriving in my room, it became evident that basic checks had not been carried out before my entry. To my dismay, I found that the toilet was broken, the shower head was leaking, and bathrobes were missing from the room. These issues not only caused inconvenience but also failed to reflect the high standards expected of a five-star establishment. Even more concerning was the complete lack of acknowledgment or apology from your staff regarding these shortcomings. A hotel of your caliber should prioritize guest comfort and ensure that rooms are thoroughly checked before occupancy. The absence of an apology or an attempt to rectify the situation left me feeling neglected as a guest. I believe that, at the very least, a formal apology is warranted, along with an assurance that such lapses will not occur for future guests. I hope you take this feedback seriously and implement necessary measures to improve room inspections and customer service responses. I look forward to your prompt response addressing my concerns.