Frederick Hotels with Wi-Fi

Good value for the money. Place was pleasantly decorated, clean. And fresh. Our room was large and comfortable, the bathroom very clean and shower was hot. No musty smell we frequently encounter in the room. Breakfast was adequate, coffee decent. Great for a short stay. Close to restaurants and shops.

I have been here for an unfortunately extended stay, but the staff here has made that unfortunately long stay very homey and relaxing. To those who complain about bugs riding on their luggage as they come into the hotel, please remember that you are in fact on planet earth, and there are more bugs in one state than people in the world lol The crew always keeps things tidy, the breakfast options are inclusive, and I've not had one bad experience during my entire stay. (8+ months FYI) Quadruple A Plus Plus!!!

The hotel is nice. I practically live in hotels, especially Marriotts. So, I have my fair share of ups and downs. Some of the downs were, there was no soap. I had to go down to the front desk to ask for soap, and i stayed for an entire week straight and they only serviced the room once during the stay. I know some properties nowadays clean or service once every other day now, but once in an entire week is a bit much. Now, you’re getting to the point of needing to ask to replace toilet paper and tissue paper. Not to mention the stockpile of recycling and garbage. Pre-COVID, there was a program that was optional, to have your room serviced once every 3 days or five and you’d get bonus points as the guest. Now, the option is taken away with the hotels saving a great deal of money on not servicing as often, but now you are sacrificing the quality of the institution of the property itself. It’s a Courtyard. However, I recently returned from several weeks in Central America. It was amazing. They’d make animals out of towels, clean the room daily, everything was pristine, breakfast was included and was as great as some breakfasts I’ve had at JW Marriott properties. But Courtyards in the U.S. don’t have breakfast included, not even for Titanium or Ambassador Elite members. So, not all of the same name brand are created equal. I’ve stayed at several Courtyards in California that stand out from the rest. So, it depends. The suite was great. There’s no gym at the moment, it’s under construction. Plenty of parking and tons of things nearby. I’d stay again. But, hopefully they’d address servicing the room more than once a week.

Overall, a good experience. Nice room, quiet, helpful staff. We chose this hotel since the Hampton Inn (our usual choice) was too expensive. Complimentary coffee in the lobby available only during the morning vs. all day like some other hotels. No complimentary fresh fruit available. Very high prices for snacks and drinks sold in the lobby. The female staff member behind the check-in desk on the evening shift did not smile once during our three night stay. She was civil and business-like but never smiled with us or anyone else that we saw. She would often set out the ”Away from the desk helping others” sign but she was just in the back room. The day shift people were smiling and friendly as was the woman running the bar.

When I got here, I was excited about the clean and spacious room and was thinking I'd found a great new place to stay; however, this is definitely a one time stay for me courtesy of rude and unhelpful front desk staff. As a business traveler, I have extremely long and hectic days. I was little surprised and concerned when I saw that ”quiet hours” don't start until 11:00 p.m. Sure enough, around 9:15 a group of people started making a ton of noise not far from my room. On the rare occasions that has happened at Hilton, when I called the front desk they sent someone up to locate the sound and dealt with it. When I called the front desk here, the woman said she couldn't do anything about it if I couldn't give her a room number. Already in bed, I wasn't really looking to get dressed start walking the halls. As with many situations, the way she said it was probably more off-putting than what she said, even though I would've thought she might've cared enough to come up/send someone up. I asked if I could move rooms and she sounded annoyed but said I could. Then a few minutes later she called back, said there aren't any groups staying near me, and that quite hours don't start until 11:00 so if it's still noisy after 11 THEN I can move rooms. I never lost my temper but I told her that 11:00 is pretty late to begin quiet hours and she said, again in a pissy tone, that no matter what people will be unhappy so this is what was decided. Newsflash: quiet hours or not, any time a paying guest is miserable in their room and unable to rest because of other guests, the hotel staff should be willing to either do something about the noise or accommodate the unhappy guest. I stay in hotels every other week 52 weeks a year and this is the worst customer service I've ever experienced. This is definitely not a good hotel for anyone who shows up exhausted and needing to sleep during a business trip full of long days. Who would've thought the Red Roof Inn hotels would have better customer service than Springhill Suites - and for $79?!

The room was clean and spacious. The desk staff was pleasant. The bed slept great and wasn’t bad for the money. The WiFi was bad. In my room anyways. Would not log in long enough to do anything. There was a huge empty space between the bed and bathroom. A table would have nicely filled the void. Had to run the water quite awhile before it got warm enough to get in the tub. No refrigerator. But, good enough for a one night stay.