IinosukeāeThe Klagan Regency at 1Borneo Hypermall in Kota Kinabalu is a 4-star hotel that offers a blend of comfort, convenience, and affordability for both leisure and business travelers. Situated approximately 20 minutes from Kota Kinabalu city center, the hotel is directly connected to 1Borneo Hypermall, providing guests with immediate access to over 300 shopping, dining, and entertainment outlets. ļæ¼ ļæ¼
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Location & Accessibility
The hotelās location is particularly advantageous for guests with business at Universiti Malaysia Sabah (UMS) or those seeking a stay away from the cityās hustle and bustle. Its integration with 1Borneo Hypermall ensures that shopping and dining options are just steps away. However, some guests have noted that the hotel is relatively distant from Kota Kinabaluās main attractions, which may require additional travel time.
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Rooms & Comfort
Guests frequently commend the spaciousness and cleanliness of the rooms. Many reviews highlight the comfortable beds, ample amenities, and pleasant views from the rooms. However, there have been occasional mentions of maintenance issues, such as air conditioning problems or the need for room refurbishments. ļæ¼ ļæ¼
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Dining Experience
The hotelās breakfast offerings receive mixed reviews. While some guests appreciate the variety and taste, including local dishes like āayam masak kicap,ā others feel that the selection is limited and that the replenishment of food items during peak hours could be improved. ļæ¼
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Amenities & Facilities
The Klagan Regency boasts a range of facilities, including three swimming pools (indoor, outdoor, and a childrenās pool), a fitness center, and direct access to the shopping mall. These amenities cater to both families and business travelers. However, some guests have pointed out that the cleanliness of the pool areas could be enhanced. ļæ¼
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Parking & Transportation
Parking has been a consistent concern among guests. The hotel offers limited parking spaces, operating on a first-come, first-served basis. This has led to challenges for guests, especially during peak periods, with some having to seek alternative parking options in the mall, often at additional costs. ļæ¼ ļæ¼
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Service & Staff
The hotelās staff receive high praise for their friendliness and professionalism. Guests have highlighted instances where staff members went above and beyond to assist, from accommodating special requests to providing guidance on local attractions. Such positive interactions contribute significantly to the overall guest experience. ļæ¼
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Overall Impression
The Klagan Regency at 1Borneo offers a comfortable and convenient stay, especially for those looking to be close to shopping facilities and away from the cityās core. While there are areas for improvement, particularly concerning parking and certain maintenance aspects, the hotelās strengths in service, room comfort, and location within a major mall make it a viable option for travelers visiting Kota Kinabalu. ļæ¼
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Pros:
⢠Spacious and clean rooms
⢠Direct access to 1Borneo Hypermall
⢠Friendly and accommodating staff
⢠Multiple swimming pools and fitness center   
Cons:
⢠Limited parking availability
⢠Distance from Kota Kinabalu city center
⢠Occasional maintenance issues in rooms
⢠Breakfast variety could be enhanced 
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Rating Summary:
⢠Cleanliness: 8.7/10
⢠Comfort: 8.7/10
⢠Location: 8.5/10
⢠Facilities: 8.6/10
⢠Staff: 9.1/10
⢠Value for Money: 8.7/10
⢠Overall: 8.4/10
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