Sobetsu Hotels with Wifi

"Booked a room with private onsen and shared amongst 3 friends. There is valet parking upon arrival, and complimentary drinks and simple snacks at the welcome lounge between 3-10pm. They had a harpist perform at the lounge and dinner sometimes, it was very peaceful! Room was nice and comfortable, facing a nice view of lake Toya. Would have liked to be even closer to the lake as it turns out there is a field between the hotel and the lake. Temperature and size of private onsen js good, room facilities also great. Breakfast and dinner was wonderful, for dinner they serve a 6-7 course French styled meal on both nights made by Japanese ingredients. They had western and Japanese main plate options for breakfast with a buffet alongside too. Choices were plentiful and delicious. Staff generally very courteous and helpful, we had an issue with the hot water in our shower which they work very hard to fix. There was a random incident where one of the staff Yusaku was very rude to us at the Lumiere restaurant, he pretended not to understand English when taking our order for tea/ coffee, and even challenged us when we asked for lemon in tea, he said ‘what colleague?’ And ‘you want a piece of tea?’. Completely unacceptable for a hotel like this. The rest of the staff were nothing like that."

"I highly recommend this hotel! The atmosphere is warm and welcoming, the place is clean, and the owners are truly kind-hearted ❤️❤️. On my arrival yesterday morning, I stored my luggage there first. When I asked about the bus to the hot spring street, since it would take too long, the owner kindly drove me there himself. This morning, in my rush to catch the bus to the next city, I didn’t even realize I’d forgotten my iPad. The owner actually chased down the bus and returned it to me. I’m just so grateful!!! このホテルは本当におすすめです！雰囲気はとても温かく、清潔で、オーナーは本当に親切です❤️❤️。昨日の朝、到着後に荷物を預け、その後温泉街行きのバスについて尋ねたところ、バスの到着が遅れるとのことでした。すると、オーナーがわざわざ車で温泉街まで送ってくださいました。今朝、次の都市に向かうため急いでバスに乗った際、iPadを忘れてしまったことに気づかなかったのですが、オーナーがバスを追いかけて、わざわざ届けてくれました。本当に感謝の気持ちでいっぱいです！！"

"1) Japanese room is old but thankfully no funny smoke odour etc. decent sized and good for 2 large luggage - they will come and prepare your futon at around 5-530pm. 2) water park is good for kids, with 2 fun slides and some kiddo water slide. The indoor wave pool is big and there’s float and swimwear rental available too (unlike Rusutsu which doesn’t have such options). 3) Dinner was meh - wide selection but taste was alright. The dining buffet area is quite smoky though from the cooking and is quite a turnoff. 4) arcade at B1 is good for entertainment. 5) onsen is awesome. If timed right, you can watch fireworks from the onsen - it has a large sliding glass panel which is open during non-winter period. 6) daily fireworks - awesome"

"For just one night, I chose the most affordable hotel in Lake Toya. I wasn't expecting much, but the room was clean. The receptionist spoke good English and was very polite. The public baths were also okay."