Niagara Regional Municipality Hotels with Wifi

Customer service was great, Tucker (one of the new hotel staff) was very friendly and ready to help, they allowed us to check our bags with the concierge while we went around Niagara, the beds and pillows were perfect! Most restful sleep we’ve had after a long day of exploring! Coffee was available 24/7. Check out was a breeze. View was great.

Convenient location, at the elevated exit. There is a fitness center, swimming pool and gym. The room is a bit old but still clean. Breakfast is OK, can eat.

It has been two months since I flew to Toronto from Hong Kong. This is the sixth hotel I have stayed at. The location is very good and the service is very good. The two of us stayed in two rooms, one standard room and one single room, one for five days and one for seven days. It's not expensive and the environment is good. The room is clean but there is no breakfast. We made several reservations because we were afraid of not being able to cancel. But after staying for two days, I thought it was good so I continued to place orders. The price/performance ratio is good. I will recommend it to friends and relatives in the area.

We had an absolutely wonderful time staying at Falls Lodge and Suites. From the moment we arrived, the staff made me feel welcome and were extremely helpful with recommendations for local attractions. The location is unbeatable—just a short walk from the stunning Niagara Falls, yet it still feels quiet and peaceful.The room was spacious, clean, and well-maintained, with all the amenities I needed for a comfortable stay and the beds were incredibly comfortable. Breakfast was a nice bonus. The overall value for the price was excellent, especially considering the proximity to the Falls.I would highly recommend Falls Lodge and Suites to anyone visiting Niagara Falls. It’s perfect for families, couples, or anyone looking for a comfortable, well-located place to stay.

Beautiful exterior and interior.  Well executed and comfortable.  The bed was perfect.  Hardly any noise.  Well located.  The front desk staff was very pleasant and helpful.  Would recommend!

The location is good with a WeGO bus stop in front of the hotel. Many places are walkable. The room service is good too. But you have to pay extra for parking.

I love e this hotel located at fall side with great view from the room windows. It's worth to pay higher money for the hotel stay

We stayed for just one night upon our arrival from Toronto, as we were unable to secure additional days at another hotel. The room was spacious, featuring two queen beds and effective air conditioning. The bathroom was also roomy and well-equipped with all necessary amenities. Breakfast offered a good selection with self-service options and standard choices. I would definitely recommend this hotel for a short stay.

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less

Loved my stay Heater & MayQueen are and were amazing customer service, communication and more two amazing women who helped add to the stay I had planned for my mothers birthday. We loved our stay the view of the Falls were amazingly beautiful. At check in I was given discounts to help enhance our trip or give us extra things to do. The view from the restaurant on site was ok and having a wider range of options to choose from would have been nice but food was good. Overall great stay!