Hotel Penz West

It is convenient for customers using the airline because it is located close to the airport. It consists of a basic room and breakfast. When I checked in with two children and tried to collect the city tax for the children, I raised an objection, and (a female employee who seemed older) argued that 'since there are 4 adults entered in the system, the city tax should be collected'. However, the hotel system had 'the ages of the children' written on it. The system entry is not done by the customer, but by the hotel and travel agency (3rd party). I asked the female employee 'who on earth is taking this city tax' (the employee could not answer), and I could not understand why the city tax for two children was being collected, so I could not pay the city tax. I experienced a very, very unpleasant 30-minute argument (the female employee kept interrupting me and was very rude, indicating no, no with her finger). In the end, after that argument, I didn't pay the city tax for the 2 children, but the employee told me to 'be accurate when you make future reservations', which made me extremely angry. You (the hotel) should know better than anyone that the system inputs are done by the hotel or travel agency, not the customer, so I was shocked and dumbfounded that she was taking out her anger and rage on me. The female employee did not even say a single word of apology until the end of this unpleasant experience. The hotel has not shown any regret or apology to this day. I do not expect an apology in the future either. I have absolutely no intention of visiting again, even if it means sleeping on the street.

You can't really go wrong with the Penz West. Although the hotel is somewhat out of the way, it's only a few meters from a bus stop. Use of public transport is free for guests, as is the hotel's own parking lot. The rooms and service are what you'd expect from a four-star hotel, and the breakfast is a real highlight.

Everything was excellent. The hotel made my visit to my father even more special.

Everything was great and very friendly

Hotel very close to the airport. Bus stop to the center at 50 meters, very convenient location since you can reach the city center in 5 minutes. Helpful staff and always ready to give information. Simple and comfortable rooms.