Best Western Ivy Hill Hotel

Superb staff

Not impressed to be honest with this hotel. Originally called to book a room using a best western voucher which was purchased for me. Staff originally wouldn’t accept it but said they would call me back the following day to confirm, this didn’t happen so I called head office who were extremely disappointed that the hotel didn’t know the process they then booked me a room and told me not to worry and the hotel would accept it and that they would touch base with them and explain what needed to be done. I then called the hotel to let them know the booking had been made but no answer called 3/4 times no answer finally got through to some one who said they were not part of the main team and some one would call me back again no call back. Turned up for my stay smooth check in process voucher accepted. Rooms were average not luxurious as stated. Breakfast was the worst I’ve ever had sausages were raw, bacon had bones in it? How is this even possible? hash browns a soggy mess as if they had been steamed! raised this with the restaurant to be told it’s only a few items and they have checked the rest and there ok! Outrageous 🙄 All in all a bad experience and the voucher in my view was wasted.

I held a surprise 60th wedding anniversary party for my parents at Ivy Hill hotel and it was amazing. All the staff were so friendly and helpful with a special mention to Charlotte and Libby who took away the stress of organising the party and had everything covered. The food was yummy and my parents had the best day celebrating - would definitely recommend Ivy Hill for any function you are planning.

I recently stayed at the hotel and found the staff extremely attentive and helpful, especially Jess whose manner was exceptional. Large clean rooms, excellent breakfast choice and just a good vibe around the place. Stayed 2 nights and would definitely return.

We recently celebrated our Diamond Wedding Anniversary at the Ivy Hill Hotel and the whole event was excellent. The attention to detail was outstanding, and the quality of the meal, and the service made it a very memorable and enjoyable occasion. I have no hesitation in recommending the Ivy Hotel to anyone.

We recently held our wedding ceremony and reception at Ivy Hill Hotel and words cannot adequately express how wonderful it was! The grounds are stunning and a photographer’s dream! So many locations that provide the perfect backdrop. The interior rooms are tasteful and elegant and can be adapted to any number of guests. The Ivy Suite and Ingatestone Room had extra little decorative touches that we had not asked for but were welcome additions. The canapes and dinner were truly scrumptious and temptingly presented; everyone commented on how delicious it was. The staff at Ivy Hill, without exception, are faultless. They provided an excellent service from the time we booked until the day itself and should be congratulated. We would like to give special mention to Charlotte, our initial contact, with whom we shared many emails. She was efficient and extremely helpful, keeping us updated on all aspects of the planning process. Jeremy put himself out in many ways and is a credit to you. That brings us to Libby – what a star she is! She contributed a great deal towards making our wedding so happy and joyful but in an unobtrusive way. Every wedding needs a Libby! From the time we first met her Libby provided invaluable advice and suggestions and we felt safe knowing she would be looking after us. There were so many guiding and thoughtful moments that are too numerous to list. Thank you Libby. All in all, if you are considering a wedding venue, think no further than Ivy Hill.

Can I just say what a wonderful time we had last Sunday for my wife's 60th Birthday in the private dining rooms at Ivy Hill Hotel The room was set out fantastic, the food was amazing and all the staff were attentive without being overbearing. All of my kids and their partners and their children as well as my wife's parents thought the same. Well done all

We held our Diamond wedding Anniversary at Ivy Hill because we had had such a good experience 2yrs ago at an 80th birthday party. From the planning through to the event great care was given to getting everything right. The whole day was as perfect as possible. Our guests were most impressed with the attractive table settings , superb meal & excellent service.

We stayed in room 11. It was a twin as requested and the beds were comfy but the whole room had a tired feel to it. Net curtains were hanging off the rail Window catches were loose and did not feel safe No tea in the room tea tray No fridge in the room Bathroom is pretty grim. The bath took over 3/4 hour to fill half full because of the water flow. The shower is adequate at best. Second set of towels were hidden in the chest of drawers, no where near the bathroom which took us a while to discover