WorldMark Indio

The staff is friendly and professional, creating a welcoming atmosphere. The location offers easy access and a peaceful retreat. Guests appreciate the clean, comfortable rooms and friendly staff.

Upon arrival, customer service was amazing. Our room was ready and we settled in. After arriving couple hours into arrival, we noticed Cheerios all over the carpet on the side of the couch. So we picked them up. The next morning, there was absolutely no hot water in the kitchen sink, and the kitchen floor was sticky all over in front of the island (like something had spilled and not been cleaned up). As I prepared breakfast, I stated pulling dishes out of the cabinet and the two top dishes had food particles stuck on them (looked like eggs and something green). I got down to the last plate and pulled it out. It was completely loaded with what looked like bacon grease. Needless to say, we were very disgusted. Also, had to have maintenance come to the room as our remote wasn’t working and it needed batteries. The next night, I still couldn’t get the tv to turn on and called maintenance again and, come to find out, we had an old remote that wasn’t comparable with the television and had to have it replaced. It was frustrating on many levels. The guests above our room kept us up all night until 4 am every single morning. After 3 nights of no sleep, I co texted the front desk and asked them to kindly ask the guests above to shut the craziness down by 1 am. For whatever reason, the noise continued and I went 5 days with the worst sleep I’ve ever had at a resort. And I tried napping during the day, but it was just constant noise from upstairs. We have stayed at this resort many times over the past 10 years. It had become a travel destination for us. We have never experienced anything like this. On our second to last day, we visited the lazy river. Caleb was the lifeguard on duty. Now, we’ve been going to the lazy river at least twice a day since arriving. We had a wonderful experience with the staff on duty. We appreciated all of the newly implemented rules and it was truly relaxing. However, the morning Caleb was on duty (fist time never saw him all week), he was allowing kids to swim with goggles, splash everyone, race by everyone and knocking into them and then wouldn’t allow any adults to use the raft that you sit in versus the round raft. I basically had to give him a rundown of my health history just to get a raft out of the storage unit so that I could be more comfortable. I felt it was a violation of my privacy and that I had to explain myself, not only to him, but in front of of other guests. It was embarrassing.

Was good but if you don't like alcohol in the pool area around your family I wouldn't go. The admities were good.