Omni Severin Hotel

Friendly, customer-oriented hotel with a long tradition in Indianapolis. Close to main sporting facilities and the Indiana Convention Center.

What an amazing experience! After a 13 hour drive from NJ, we were exhausted and just plain fried. The front desk associate named Patience (perfect name for her) treated us as if we were VIP guests. She was kind, understanding and knew exactly what we needed. Then the minute I stepped into the room I received a text from a hotel employee named Lio. He stated that he was there to assist in any way. Let me tell u the amazing follow up Lio has. Never missed a beat and followed up every couple of hours to make sure we were taken care of. I will never stay anywhere else when attending our annual DCI trip. This place was clean, quiet, elegant and the coffee shop and valet associates were excellent.

We have stayed here in an ADA roll in shower room several times for Gen Con. The rooms were usable enough and the location is great. But, they remodeled all the rooms last year and the room we've always had is just amazing now for wheelchair use Unlike most hotels, especially older ones, the room and bathroom are spacious. The roll in shower used to be very tight and awkward to maneuver in tucked in next to the commode. Now, it's on the opposite wall and is a full on open shower with reachable controls and a flip down wooden bench. I was able to transfer to and from the bench and skip using my rolling shower chair we always bring. The sink and counter is open with lots of knee space, easy controls, and low towel shelves. But, the real jewel of the room is the bed, or beds in ours. Each bed is now only about 24 inches high and includes an open 6inch or so gap underneath each. Most hotel beds are 4 to 6 inches higher so they're too high to transfer in from a wheelchair, etc. And they usually have no gap below so a lift cannot get under it. We usually have to bring our own blocks and hotel engineering has to take the bed off the frame and put onto our blocks so we can use my lift. NO MORE! My lift slides right under these beds. But, at 24 inches, we just did not use it and my wife spotted me as I slid onto the bed. Between the new beds and remodeled bathroom, we can leave the lift and chair at home next time we stay and really ease our packing. I was nearly in tears. If you don't deal with inaccessible hotel rooms, you really have no idea what it's like to feel independent in a good one. Other hotels should copy this one for ADA users and market the daylights out of it. Staff note: the staff is always amazing at this Omni especially the valets and "bellhops" assisting with luggage. We see the guys every year and they always remember us. Just so helpful. And special shout out to the desk staff especially Janka who helped me with all my questions on the remodeled rooms and sent me measurements and info ahead of time. The staff noticed our special room requests from the past and reached out to let me know of room changes and answer my queries. Really, above and beyond. Tip: join the Omni Members club thing so you get the free drink vouchers. We got iced teas daily but you can get beer, wine, coffee, etc.

I stayed for Gen Con. I have stayed there many times, and I will choose Omni every chance I get. My room was clean, beautiful, well decorated, and well equipped. The renovations to the lobby, bar, cafe and guest rooms are beautiful improvements. Everything I asked for, I received and then some. The bed was comfortable, the coffee was wonderful, the valet was easy, the customer service was above and beyond expectations. Best hotel in downtown Indy by far.

This was an extremely nice hotel, well situated downtown and next to the convention center. Room was amazing and clean. Only problem I had was connecting to the hotel wifi but since it was a packed hotel with many events going on even late into the night and I only wanted internet late at night to wind down I didn't hold it against the hotel and just used my phone.