Hyatt Place Indianapolis Airport

Very conveniently located near the airport. The hotel also offers an airport shuttle which makes your life a bit easier. Finally the breakfast is surprisingly good. A good economical choice for anyone traveling here on business. Recommended.

This hotel should not have the name Hyatt Place as it just does not match the other Hyatt Places. We considered leaving and trying to find a different hotel, but we just didn't have time to search/find and go through the whole process of inspecting (inspecting for bed bug issues before we stay in a room) another hotel room with the wedding weekend (sister's wedding) by the time we were there. 1) our room looked a lot older than the pictures. The super noisy, loud vibrating HVAC/window unit made that pretty clear too. It was so loud you couldn't sleep, so we'd turn it off and then wake up hot. This unit must be old and not working right. I question the safety of that unit in the room. 2) the toilet didn't want to flush. It was around 11pm when we realized this and my husband knew what it needed/saw what was wrong when he looked inside, so he had to press something inside the tank to fix it/get it to flush and then it worked again. If we called/asked the desk, they probably would've said no maintenance person til the morning and we were busy then/needed to use it obviously/he knew what needed to be done. But, it shouldn't need that- the toilet should work well or be replaced. 3) the breakfast did not have the oatmeal that all the Hyatt Places have- this was another reason we booked another Hyatt Place because my husband really likes to keep his normal breakfast/has dietary restrictions with travel/limited options and he's stayed at other Hyatt Places for work where he ate taht, so we booked this for my sister's wedding travel/trip on purpose to get him that. 4) did not have microwave- I called and asked, was told it had it in the room and I needed it for medical reasons which was why I called ahead of booking to ask. The shared common area one in the breakfast part was not suitable for medical use mostly due to cleanliness reasons, so this caused issues for me for the weekend trip. 5) it was not as clean of room as the other Hyatt Places we've been in and there were holes around the pipes in walls for the sink/shower/toilet- the wall was not cleanly cut for the pipe- it was too big of hole and you could see into the wall- this is not very comforting to see (who knows on rodent/pest issue risk), and some of the baseboard/carpet thing up against the wall was peeled back/pulling off. 6) bed was lumpy/uneven- it had a very clear downward dip in large parts of places of it. The only good I can really say is we survived (some screaming, noisy people in a room next to us too) and the shower was always hot, which some hotels that can be an issue. This place doesn't live up to the Hyatt Place name. Maybe airport locations don't try as hard because many people are coming in for just 1 night and maybe not paying as much attention- not sure...

Everything was good except for the bathroom. It was tiny and cramped. If you are OK with a small round toilet then stay here. If you want one elongated and built for an average person this is not your place. Our room was big with lots of wasted space that could have been used to make the bathroom larger.

Great staff and housekeeping BUT had we known only one of the two elevators was operative and that the Cappuccino machine was STILL out of order due to a part, we would have selected another hotel that was better priced and nearer our center of operation.

Very nice and clean hotel. Not far from Downtown. The check in process was quick and easy. The shuttle service was so convenient and the staff was so friendly and accommodating. And thew room was cozy and nice. I would definitely stay here again.