Conrad Indianapolis

Central Location: The central location is another key advantage, offering easy access to nearby attractions, restaurants, and activities.(based on 1 review)

Great service.

Unclear why there’s a Conrad in Indianapolis of all the cities in the US. Downtown Indianapolis is sketchy at best. Saw some police action breaking up a fight midday a few blocks from the hotel and lots of homeless people around while driving there but doesn’t take away from the fact that the Conrad Indianapolis is a very nice property. Stayed two separate nights coming and returning through the area. Hotel is tastefully decorated with art throughout. Didn’t get to use the pool, fitness room or spa but all the public areas looked very nice. One stay was midweek and a few more guests that night but hardly full. The returning stay was on a Sunday and almost nothing is open. When opened, the Lounge is a nice quiet place to have a drink without leaving the hotel. The front desk agents and valet are unfailingly courteous and helpful. However on the return trip to the Conrad Indianapolis, the lack of staffing was disappointing. Only two valet on duty (one runner and one greeter). The Lounge is closed on Sunday and Monday so the only way to use the Hilton F&B credit is through room service which after mandatory service charges and delivery fee, the credit doesn’t get you very far. Every time I called for guest services, in-room dining, none of these departments picked up so it was all answered by the one front desk agent on duty and was getting awkward relaying messages through him while he was juggling front desk duties as well. Plus the messages were getting jumbled as it passed from him to the actual department that I called in the first place so I wasn’t actually getting what I requested but I wasn’t going to call again. But kudos to him on still maintaining a positive attitude. Upon jumping into the shower after a long day, I realized the conditioner bottle in the shower was completely empty. Housekeeping hadn’t filled that bottle in who knows how long for it to get completely empty. At that point there was no way I could bring this to the attention of the hotel to have them rectify this but a disappointment for a hotel of the Conrad’s level. It is also puzzling why turndown services only put out one robe and one pair of slippers per room when there are two people added to the reservation on both stays. Are we to share? There wasn’t another robe or pair of slipper in the entire room other than what they put out. Finally it was a bit of false advertising when a day before the stay, the Conrad Facebook page showed them “gearing up” for Indy 500 which I’m guessing is the one biggest event for the city and even showed a video of them moving in a race car piece by piece to put in the lobby. But when we arrived it was all fake. No car and when we asked the front desk agent, he mentioned he’s been here for a year and half and that has never happened. Not that I was dying to see a race car in the lobby but I find it odd that their social media page is putting up fake or outdated information. Overall a beautiful hotel. The staff is super nice and helpful