Quality Inn and Suites Indianapolis

This property has insufficient plumbing and should fix that before operating rooms

We arrived at 9:30 pm after driving for 7 hours. Our 50 something old bodies were objecting loudly and I could feel the road moving under my feet still. Getting checked into the room we had reserved 3 weeks prior was one of two things we wanted at that moment; the other being dinner because we had already waited to long to feed my diabetic wife. We entered the lobby doors and stood infront of the front desk We expected to be greated by a warm friendlly face who was awaiting our late arrival as we had called hours earlier to let them know we would be late. That was not what greeted us. No. What greated us was a sign informing us they were assisstibg another guest. It went on to tell us to just leave the keys on the counter. Not particularly helpful. No adivice how to get checked in by the employee absent front desk. We tried calling thinking that surely.they took a cordless phone with them...but we just heard it ring unattended behind their sign. For about 20 minutes we waited. Sore, hungry, needing to use a restroom. Wen the young lady finally emerged, she walked down the hall towards the front desk. She neither acknowledged our existence nor did she appologize for the wait. She entered a door with a hand writted sign on it that said "WARNING if you are behind the front desk you best be front desk staff." Finally the young lady arrived at her post behind the front desk. She wore a plain white tank top that clearly showed a large white gauze bandage taped to her just under her right shoulder. There appeared be a bulge in the dressibg that looked like a drainage tube under the gauze. Silent I approached her in much the same way one would approach any mythical being. She also did not speak and finally looked at me square in the eyes, Still silent, and gave me an exaggerated shrug and eye roll that clearly asked the annoyed question of what the Hell do you want and why are you disturbing me. She eventually got us checked in and gave us keys. Since there was now an urgency if feeding my diabetic wife we went right back to the car that for hours was our prision and sought food having not yet seeing our room. It was just before 10pm when we left and as luck would have it, in this part of Indianapolis everything closes at 10. Everything. We got off the road and searched for something, anything to eat. For over 30 minutes we called restaurants off of Google that said they were open only to learn they had not updated their hours that had changed due to COVID. We finally found a place open 7 miles away and handeled the pressing concern. We arrived back to the hotel and entered our room. The king sized bed was cornered in the far side of the room surrounded by mirrors. The floor had a stickiness and a squeak under my shoes that dared me to ask why. I didn't. All cable channels were out, a condition I expected due to yet another hand written sign at the front desk that unappologetically informed me this paricular feature would not be avaliable des

Seems like a good location but the hotel has definitely seen better days. Very old, dirty towels, hot water went out in the middle of my daughter showering. Would have preferred to move to another hotel but just ****** it up since we were only staying for the night.