Candlewood Suites Indianapolis Airport

The GM of the property is the most unprofessional out of all of them. Waiting in line at the desk watching her handle the MANY complaints of other guests was hard to watch. The rooms are terrible. Some have cable. Some don’t. The desk staff is super helpful. Josh made sure to find us a room that we would be comfortable staying in and went above and beyond for us. If Josh hadn’t helped us we would’ve went elsewhere. You can hear everyone laughing and playing around in the hall office during the day but you don’t hear or see anyone cleaning the common areas of the hotel. If you remove the pillow case and cover the pillows are piss stained yellow. As well as the duvet. This location has went downhill and with the employees they have running it… I don’t think it’s going to get better, even with the renovations. Do yourself a favor and save your money. The days in across the street is in better shape honestly.

My only disappointment was that there was no TV. We called and they said they would change it soon, but they never arrived.

dirty

Avoid avoid avoid We stayed at the Candlewood Suites Indianapolis Airport location from July 31 to August 5, 2024. It was one of the worst hotel stays we have ever had. We arrived for our check-in at 3 pm, and the room was not ready. We waited and returned at 3:15 pm and the room was “ready”. When we got up to the room, we discovered the room was not cleaned. There were blood stains and other yellow stains on the pillow cases and the bed sheet. There were black specs and food crumbs through the sheets and the comforter. There was dirt and debris on the floors. We went down to the front desk, who contacted the hospitality manager. The hospitality manager came up herself with a different set of bed sheets and confirmed the dirty state of the room. She changes the sheets herself (which showed a ripped and stained mattress cover underneath) and the replacement sheets and pillow cases had yellow stains on them, that we didn’t see until after she left. She took the comforter, stating she would likely need to wash it and bring it back. She stated that the previous management “left a lot of bills” and stated “the new team is working to get everything back in order.” We would find out that the old management was gone last December, so in 9 months they haven’t accomplished much. No pool, which listing says it has. Whole hotel is run down and broken down. No hot water. Dirty everywhere.

Just OK It was OK...just OK...very utilitarian. Not as nice as other Candlewood properties at which I have stayed.

Great Hotel for the price! The price was right for this overnight get-a-way for my wife and I. We had a very nice time, the room was nice but not as clean as we would have expected. The overall condition of the entire hotel, lets just say some TLC is needed to get this to a 5 star hotel. But overall very pleased and would stay here again in the future!