TownePlace Suites Charlotte Fort Mill

Excellent hotel nice service 👌

This is our third time staying at this hotel. We enjoy the ease of booking in. The rooms and building facilities are clean. The complementary breakfast and coffee and tea all day is a nice bonus.

ROACHES! While the staff I interacted with was nice and accommodating, the place has a cleanliness issue. The second night I was there I saw a roach in my room. I called down to the front desk and the woman came up prepared with all the “tools” to get it out. Since it was after 10pm, housekeeping was no longer there, but she said she would put my room on the list to be cleaned the next day. After I got back the following evening around 5:30ish, the room still hadn’t been cleaned. I called down to front desk again and explained that I desperately needed my room cleaned bc of the pest problem the previous night. Since housekeeping had left for the day, she offered me an upgraded room and I took it. Everything seemed to be fine in that room from first glance, but when I went to take a shower the next morning I saw a dead roach in the behind the bathroom door. Since I was checking out, I didn’t complain about it, I just mentioned it to front desk as I left. Housekeeping in this hotel clean rooms only when asked or after you check out and since this is an extended stay hotel, there are mini kitchens in each suite. It seems like they might want to change their policy to clean everyday vs. only when requested. Maybe that would help the roach problem 🤷🏽‍♀️.

On our second visit to this establishment, we discovered an outdated COVID policy regarding room service. The policy is not prominently displayed on the website or during check-in, but rather in small print on a sign conveniently located but easily overlooked. Despite requesting room service daily for our three-day stay, we encountered consistent issues with the service on each day. On the first day, we did not receive service. When we requested it the second day, we were still not served. On the third day, we made it explicit that we needed service and arrived back in the evening to find that the issue had persisted. Over the course of my over four-decade tenure with Marriott, I have never encountered such poor service. Furthermore, the hotel is currently facing substantial challenges due to low water pressure and inconsistent water temperature. Marriott would jeopardize its brand reputation by not terminating the franchise agreement with this specific operator.

Really Nice! Really enjoyed our short stay after a wedding nearby. We would have enjoyed it for a longer period of time if needed. Very well appointed efficiency temporary "apartment".

The first room I checked in was not thoroughly cleaned. There was hair and crumbs on the couch and there were dirty dishes in the sink. The staff at the front desk did not explain the amenities for the hotel and did not share what time was breakfast or the location for breakfast.