Candlewood Suites Cleveland South - Independence

Staff was efficient, courteous, and professional. i would stay there again and I recommend this location.

We booked a studio king suite and were given a basic 2 queen room claiming there was nothing left. Friends of ours showed up after we did and they were given a king. They also did not want to honor or 4 night booking thru ******* for $669 They tried to charge us $919 claiming fees and taxes. After showing them my receipt on ******* they said that was not true because it was not honored because it was not prepaid. They eventually did go with our ******* booking, charging us $150 for incidentals.

Double the Price Excellent stay. We had a very enjoyable time and only spent 10 hours at the place, but somehow the security deposit was never credited to my credit card, doubling the cost of my stay. I don’t understand how I was billed for this.

Good price for quick stay Upon check-in, was given a room that was already open. The door would not shut. I explained this to the front desk, he told me initially it was fine and he would show me how to lock it. After several attempts, he was able to slam it locked. Could not be repeated and said maintenance guy at fault. We were then given a new room. Wall also vibarated for some reason.

Positives: Location convenient to restaurants and downtown Cleveland. Hotel was clean and check-in was quick. The bathroom and kitchenette appear to have been recently renovated. Hotel offers access to a nice size pool and bar in the adjoining Holiday Inn. Negatives: Hotel is oddly situated behind the Holiday Inn and entrance is not very welcoming. The air freshener is overwhelming and hits you as soon as you enter. The room had only 1 chair at the desk, anyone else would need to eat in bed. Some of the dishes in the kitchenette were dirty and only 1 fork was provided. The coffee pot water reservoir was filthy. Attempted to swap out dirty towels in the morning, housekeeping said there were none clean. Checked back with front desk later in the day and only 1 set of towels was available. Hotel walls and doors do not seem to have any sound reduction. Conversations and activities were not always private. Check out is 11 am, housekeeping was at the door knocking at 10 am. While loading our luggage on the cart in the hallway, housekeeping yelled from the far end asking what room we were leaving. No complimentary coffee or breakfast. For the price and the brand, it should have been better.

The hotel itself is nice and newer. All was clean and modern. Suits are nice with plenty of kitchen amenities (full size fridge/freezer, garbage disposal, stove top, dishwasher, kitchen needs etc.). Strange tho no table to sit at. One of us sat at desk and other on chair with rolling table tray. Bed adequate, not super comfy like pillow top type. One caveat … stayed 3 nights and nobody vacuumed public common hallways. Debris there entire time plus elevator floors dirty. For rooms don’t expect housekeeping but once per week. They will bring you what u need per request tho. I found no blow dryer in room and it was brought up quickly. Nice amenity, tho we didn’t use, is free use of washer/dryer. Biggest problem … Parking. Nowhere on website did I see that candle wood was attached to holiday inn hotel and a conference center. Candle wood is in back. To check in there’s like five spots so u double park to get to reservation counter. Throughout trip we had to park around corner which was packed, circle many times. When u do this u go up stairs or ramp and walk long hall to reservation counter and elevator. Super inconvenient for carrying belongings to and from car. Whoever designed this was clearly not thinking logically. Candlewood shares pool with holiday inn. One needs to get key from holiday inn first. Gorgeous pool, clean and large. Rare it’s 8 feet deep. Staff not friendliest either, just master of fact