Guest User
July 24, 2024
This is a beautiful lodge in an incredible location with great access to fantastic hiking trails right on the properly. The staff were friendly and tried to be helpful. However, it is also very expensive and so, when they told me at the time of my reservation that they would cater to my dietary restrictions (due to an intestinal disease), I believed them. Unfortunately, they did nothing to help me out and I inadvertently ate dairy (which does not agree with me) on multiple occasions because I didn't realize it was a part of the dish. On other occasions when I requested non-dairy alternatives to the offerings I was told there weren't any. And on each day's packed lunch, I sadly had to peel off the cheese they had added. Other issues - we stayed in one of the king cabins, the most expensive room they offer. The mattress quality was not good. On the last night, I threw the sofa cushion on the floor and slept much better there than I had on the bed. Also - when one hikes all day, a space to stretch would be very helpful. The room did not have enough floor space to throw down a towel or mat to stretch and there was no place to stretch in the main lodge. This would be a simple addition to their facility. I wish I could say that I will return. I'd love to, but only if I were to receive convincing reassurances that my dietary issues would be handled better in the future (but this seems unlikely given that management did not answer my email describing what happened to me).