Pelham Hotel

Cleanliness and Comfort: Multiple reviews highlighted clean, tidy rooms with functional facilities .(based on 1 review)

Formal Complaint and Refund Request – Pelham Hotel I arrived at the hotel at around 10:00 PM after a five-hour drive, needing a few hours of sleep before an early start for work at 5:30 AM. Unfortunately, my experience was extremely disappointing and unacceptable. Soon after checking in, I discovered that extremely loud music was coming from the floor below. When I approached the reception, I was told that the hotel only has two floors and that the first floor functions as a pub and disco on Friday nights. I requested to change my room to avoid the disturbance, but I was told this was not possible. Despite my efforts to tolerate the noise, it only became louder and made it impossible to sleep. I returned to the reception around 1:00 AM to express my concerns again, but no solution was offered. Feeling helpless and exhausted, I decided to leave the hotel and sleep in my car. This experience left me cold, sleep-deprived, and extremely unwell for work the following day. This level of discomfort and lack of basic hospitality is unacceptable. Guests should be informed at the time of booking that loud music and disturbances are expected on certain nights. Had I known this in advance, I would never have booked the hotel. I respectfully request a full refund for this night’s stay, as the hotel failed to provide the basic service of a peaceful environment for rest.

Recently stayed at this property, the room had not been cleaned previous to our arrival. There was stains on furniture, toilet hadnt been cleaned, used towel on the floor. Complained through our booking platform and hotel refused to do anything about it. Disgusting room and disgusting service.