Helios Hotel

Overall we enjoyed our stay. Osman in reception was very friendly and always took the time to chat with us about our day and was very helpful with advice. Spoke good English. The hotel is small and a little out the way but it is peaceful and the pool was lovely. They offer a free shuttle to their private beach although we didn’t use it as we were out on day trips a lot. The room service will give fresh towels etc every day if you put the door hanger on for it. The only reason we knocked a star off was the food offered limited choice and we rarely enjoyed the main meals although the desserts were lovely and plenty to choose from with those! Dont buy clothes/shoes from the shops by the hotel, they pressure you and overcharge and get aggressive and/or defensive if you say no or try to return anything.

Not as described in anyway from (loveholidays). Went with wife and 3 kids. States on advertising of the hotel that they provide free WiFi ( yes but only in lobby of hotel or poolside) no option in rooms. Rooms are very dated. It says they have satellite TV no they don't, It also states phone in the room, most people have there own phone...the phones weren't connected. Yes this hotel has a pool and a small pool for kids, but in this day and age kids want more. My kids did enjoy being poolside, but that was due to other holiday makers interacting with them. Going back to the rooms our shower cubicle was falling to bits, with mould on the tiles. The bathroom furnishings had obviously been reattached to the wall that many times that the grout on the tile work had more hole in it than an ant hill, and we'll not to forget the ants🙈. For an all inclusive it was shocking. Did not cater for children in any sense. They didn't even have ice cream nor snaks for the kids which i have had at all inclusive holidays ive had before.Drinks where either soft drinks,beer,vodka or gin all else you have to pay for but are not branded products. We did meet some nice people there, but had to eat out most days for most meal times which was at a cost that most do imagine they wouldn't have to pay. Everyone has a right to an opinion, but my opinion is avoid and don't waste your money on this hotel. We made a mistake on picking this location and it won't happen again.

The hotel service was very poor, the cleaning was very basic, there was no hygiene in the kitchen when handling food, the food was the same, eggs for breakfast and chicken every day and the food from the day before was served again as a cold dish the next day, there was no entertainment, the truth is that this hotel is very disappointing, they offer something that they don't really have, we paid to stay for a family of 5 and they only offered 4 beds and during the stay they didn't solve anything for us.

This all-inclusive hotel’s staff and managers showed us a great hospitality, both at the hotel and their bar at the beach. The hotel’s service bus dropped us off at, and picked us up from, the beach (which is a short walk/drive from the hotel). The hotel has a nice bar/restaurant on the beach which served us with free hot drinks, sun lounges and umbrellas right by the water. Food was quite plentiful; main meal and soup were different for each meal, their deli food and desserts were yummy. Also, we enjoyed their beer and vodkas by the hotel’s warm pool. On our last day they allowed us to overstay for lunch for free. Overall, 4 of us had a wonderful holiday at this Helios Hotel, and their bar at the beach!

I'm very disappointed with the room from the very beginning, the room has not only been left dirty and not cleaned after previous tenants but I found inspects around the room spider webs mould you name it I found it. For the entire week our bathroom hasn't been cleaned once by the room service. For breakfast we had eggs and onion rings every day so the selection was horrible I do not recommend the stay in this hotel for anyone.