Helios Hotel

We stayed at Helios Hotel from 28/08 to 04/09 with an all-inclusive package, but what we experienced was nothing short of a scam. The food was disastrous – about 80% cheap salads, no quality dishes, no taste, and no variety. There was nothing decent to eat and nothing worth drinking. Water was only available from dispensers mixed with artificial syrups, and the beer was watered down. If you wanted anything normal, you had to pay extra: €5 for bottled beer, €6 for a cocktail, at least €3 for an ice cream, and even bottled water came at an additional cost. This is unacceptable for a hotel that advertises itself as all inclusive. Between meals, there was absolutely nothing available – just coffee, tea, and watered-down beer. Essentially, you paid for an all-inclusive package that included almost nothing. The service was poor, the staff uninterested, and the overall conditions were below any acceptable standard. Everything seemed designed to force you to spend extra money on basic necessities. My recommendation is crystal clear: avoid Helios Hotel at all costs. It is not worth your money, your time, or your patience. This was one of the worst hotel experiences I have ever had. From the food and drinks to the service, everything was a complete joke. If you value your holiday, do NOT book this hotel!

Arrived after a delayed flight to a warm welcome at 2:30am. Having stayed here last year and having an awful time (the hotel was full of awful guests from all over the world) I decided to give it another try. Travelled as a group of 2 adult ladies (cousins) and 2 teenage girls. Room was cleaned daily, we had a family suite which was spacious with a balcony overlooking garden. Air con was fantastic and very necessary. Updated bathroom with large shower cubicle, large vanity mirror and hairdryer which worked well. Bedroom 1 had a new large, very comfortable bed, access to balcony and dressing table with drawers and stool, bedside tables with drawers. Studio Bedroom had access to balcony, 2 single beds, sofa (I think it was a sofa bed) fridge and was very spacious. Wardrobe with safe was in the hallway along with luggage store. Food was great, always something tasty and fresh, plenty of salads and at dinner,a freshly cooked bbq every evening along side the usual buffet options, plenty of choice at every meal. Pool is fairly small but was never crowded. The sun has gone from the pool area by 4:30 but sun lovers have the beautiful private beach area just 10 minutes walk away (or take advantage of the free shuttle bus) Lunch is served at the beach restaurant along with a full range of non alcoholic hot and cold drinks. (Alcohol is available at the beach, but not as part of the AI package) The bar at the poolside was never crowded and staff were attentive and constantly walking around to see if more drinks were required. All staff were super friendly. English speaking is limited but Google translate provided us with laughs, fun and some great conversations with good people. There is a Spa with massage and other treatments available, my cousin took advantage of this and reports were very favourable. One of the girls celebrated her birthday while we were there, the staff decorated a table for her and made her feel really special. Would definitely recommend Helios Hotel.

Overall we enjoyed our stay. Osman in reception was very friendly and always took the time to chat with us about our day and was very helpful with advice. Spoke good English. The hotel is small and a little out the way but it is peaceful and the pool was lovely. They offer a free shuttle to their private beach although we didn’t use it as we were out on day trips a lot. The room service will give fresh towels etc every day if you put the door hanger on for it. The only reason we knocked a star off was the food offered limited choice and we rarely enjoyed the main meals although the desserts were lovely and plenty to choose from with those! Dont buy clothes/shoes from the shops by the hotel, they pressure you and overcharge and get aggressive and/or defensive if you say no or try to return anything.

Please ignore the previous negative reviews this was a lovely hotel, it says 3 stars that’s what you are getting! Staff were lovely. Breakfast was the same everyday but was so tasty, food is more traditional but was still nice, rooms were cleaned everyday with fresh towels, only negatives are the floor hadn’t been cleaned when we first arrived, and then wifi was only available done stairs.