Imperial Hotel

First time staying at this hotel however we have stayed at 7 other Leisureplex hotels over the last 3 years . Stayed as part of an Alfa Travel Christmas break . The bedroom was a clean and tidy standard Leisureplex one that needed an update/ refurb the wallpaper on the ceiling was peeling off also in areas of the hallways . This is typical of most Leisureplex hotels we have stayed in . Tea and coffee making facilities in the bedroom and a table fan and a bath mat if needed . There was a ledge outside the bedroom window that would benefit from being cleaned of the bird droppings and moss as not very pleasant to look at . The public rooms were clean and tidy . There is only one small lift for the whole of the hotel which has four floors . WiFi not the best , kept dropping in and out . The food was good as was the service in the dining room mainly from Ethan ( who was our main server ) but the staff all worked as a team . Generally staff friendly , pleasant and helpful . Tables not too close together as at other Leisureplex hotels . The entertainment was okay overall , different artist each evening , not really our cup of tea .Leisureplex hotels seem to all be stuck in the same groove with entertainment , singing the same songs from the 50s and 60s . I am in my early 60s so would have appreciated something a bit more up to date . Bingo every night . If it had been light nights /summer I think we would have probably spent the evenings at the Wetherspoons just down the road . Was a bit surprised that on the fancy dress night staff were included in the prize giving , reducing the chances of the guests winning ( we did not enter ) .The fancy dress which was a highlight of the stay i felt it was very rushed . No introductions as to who or what the entrants were and no formal way of deciding who had won eg level of applause . The front of the hotel faces the sea and Is a short stroll to the harbour , over the road from the Landmark theatre . Small general store close by . There is a pay and display car park opposite the hotel . Would not be adverse to staying here again as found it to be one of the better run Leisureplex hotels overall we have stayed in .

we were warmly welcomed by management and staff all very efficient and knowledgeable we had a room on the first floor as my husband has mobility problems the room was very comfortable warm and modern the food was presented well and very tasty with good menu options entertainment every evening was very good with quizzes bingo fancy dress and a great atmosphere the team work very hard to make sure everyone had a good time well done to you all I would 💯 recommend thank you all for a lovely stay and a great Christmas

Visited this hotel on an Alfa Festive Break and couldn't fault it. Everything was perfect from start to finish. Room was comfortable, food was delicious and the staff are simply brilliant. The hotel itself is well situated and it's only a short walk to the harbour and the High St. Would recommend it and would happily return in a heartbeat.

Visited here last week. The new managers, Daniel and James, have worked really hard creating a lovely ambiance. The hotel has been renovated in many of the rooms/areas. All staff very efficient, polite and friendly. Food was extremely good - well done Chef!! This is my fourth visit over the years and this visit was definitely the best! Great position on the front and lovely views. Evening entertainment was very good and nice to see everyone dancing. Well done guys for all your hard work. Will definitely return .

Can’t fault the staff as the were fabulous, was told when booking it was disabled friendly, the room had four steep steps up to the bathroom, the shower door only opened part of the way, the room was extremely warm, even though a fan was on it didn’t make any difference and even though the bed was at a perfect height it was only a 3/4 bed, the food however was not fantastic, and ate out the last evening, but the evening entertainment was great

I've just come back from this hotel today with my partner, in the brochure it said that it was disabled friendly, we are both disabled, we asked for a double room but had a 3/4 bed and 4 steep steps to get to the bathroom, the wallpaper from under the radiator had been ripped off and there was a patch of the same wallpaper underneath the light but wasn't the same shade, the room was too warm and although we put the fan on as soon as we got in the room and we left it on for the duration of our stay the room was still hot, the window in the bedroom only opened to about 3 inches, the shower door was only opened 1/2 way and as a bigger person who needs help to wash it was a very stressful experience trying to wash and hold onto the bar in the shower. The restaurant was close to our room but had to walk to the furthest dinning room past the bar, the food was very disappointing, I had fish and chips which the fish was dry and the batter was over cooked, also I had a Tiramisu with a coffee bean inside, the next night I had a banoffe pie which I couldn't eat as the caramel was burnt, the scrambled eggs were made from powder, the waiter we had actually took my partners breakfast order and was walking away, I then said to him what about my order and he said that he thought that I didn't want anything, as a plus side the bar staff were really helpful, as I'm on crutches and my partner has a walking stick, they always brought our drinks to the table for us, very polite and helpful, but there is only Carlsberg and Teltley bitter on tap but have got bottles and cans of other drinks, the reception staff were very polite and helpful. the entertainment was good, especially the Scottish guy. BUT IN MY OPINION THIS IS NOT A DISABLED FRIENDLY HOTEL