Daidalos Hotel

The one star goes in indulgently because there is no possibility of 0! We made a reservation 2.5 months ago and during the consultation at that time everything was very good, friendly helpful etc. On the day of the trip (09/08/22) while we are on board, we they call to inform us that they will move us to another accommodation because there was a mistake and those who were to leave and give us the room (which we booked 2.5 months before I stress) missed the boat. We said we would talk in person - after all, how much can you do on board? We get there and it's the person in charge cheerfully smiling he apologized for the inconvenience and said that our transfer would be for one night only. You're not bored, we say it's okay. When he was taking us to the "accommodation" the manager informed us that the people in our room had missed the ship and would stay another day in the room, which looked like an abandoned building from the outside and of course the inside was even worse. It had not been cleaned. , it smelled damp/closet all together and best of all? It didn't have air conditioning! Oh! and for a chair on the balcony it had a torn up old armchair. I think the worst thing in there was the stifling heat with the smell. I immediately call the manager and inform him about the situation and with absolute apathy he told me: I can't do anything, be understanding and if I can, maybe I'll bring you a fan. The receptionist said she can't do anything and that there must have been a mistake and the couple in our room claims they were booked for another night, while shortly before the person in charge told us they missed the boat. To my question if I did something wrong, he said no of course, to the question why they are bothering me they said show understanding and to the question why don't you move the other couple to the accommodation he said so as not to bother them. I asked her to come and see the condition of the room but she refused. She ended up telling us that the only thing she can do is not charge us for the night and of course I told her why was there a chance to pay for the benefits I booked but I don't have? Awesome! In short, it seemed that they had this planned from the beginning and it is actually their tactic. Of course, if I had booked from an online platform, this would not have happened, but my fault because I thought difficult times, let them not lose money from intermediaries. We were transferred the next day to the "normal" room and finally the only difference was that it had air conditioning. Zero cleanliness and mainly a very old hotel in need of renovation.