Tui Blue Makarska - Adults Only

Dining: The hotel offers a variety of dining options, with breakfast being particularly praised for its wide selection.

We flew out of Manchester on the early flight to Split with the intention of an early arrival at the Hotel in time to catch some lunch and afternoon sun. Upon arrival it soon became apparent that at least 15 passengers had not received luggage. No Tui Rep in the arrivals terminal to approach and only a transport coordinator to be found at the main exit who when informed of the unfolding drama inside the terminal offers no help or advise and merely proceeded to ring the drivers to say passengers would be late. Arrival at the hotel and the situation got worse with a three hour wait for the Rep (Lara) to arrive who then advised us to take a 20 minute drive into the nearest town and purchase a few days essentials and full reimbursement would be forthcoming as we only had the clothes we were standing in. No offer to accompany us or arrange transport all had to be organised by myself. For three days we received no updates on luggage no support help or advise and relied on using the app to communicate with TUi UK as the in resort Rep was not interested. This is no reflection on the resort staff who work tirelessly only to be let down by the rep only interested in selling trips and excursions. The hotel is in need of some maintenance especially the infinity pool which daily had green slime on the entrance steps with tiles missing and sharp concrete showing. Also the room we had the doorway is half blocked by a wardrobe so larger people may struggle to get into the room. There was black mould spots on the bathroom shower wall grout and I don't think the ledge above the bed has been dusted in months as it was thick in dust. TUi advertise "Discover the perfect blend of relaxation and top-class service with our TUI BLUE holidays" This hotel offers scenic views and a small port village next door but apart from that it's far from a 4 star experience. The staff are all wanting to help and can't do enough for you but are being let down. Without them our week would have been a total disaster.

The resort does a lot of things well, but needs to tweak things to become a very good/great resort experience. The resort is quite far away from Makarska (20 mins) and there is very little in Igrane aside from a supermarket, restaurants and some souvenir shops. Prices for food and drink is a little higher than the UK, but the local dishes are excellent. The hotel is based on a public beach and there are a few locals that come and this is probably the only place where you will see children, as it is an adults only hotel. They charge for umbrellas and sunloungers, so I'd recommend going to the main pool and grabbing a lounger and umbrella then walking down to the beach to have a swim to return to the pool. The pool area is lovely, but the main bug bear I have is that people take an umbrella each instead of using 1 per 2 people. This leaves a shortage of umbrellas and is annoying when common curtesy should prevail. The hotel should have someone on the gate when people arrive in the morning and hand out umbrellas which would sort this issue out. The hotel says in the paperwork that they remove towels from loungers when people are away for over an hour, but we saw no evidence of this and people would grab an umbrella each and put their towels down and disappear for over 2 hours. The rooms are a decent size, but why have an air conditioning unit that doesn't go below 24 degrees? When we mentioned this at the desk to try and reduce the temp we were told that they dont go below that. We found it too hot in the room and couldnt sleep well at all for the entire stay. The fridge is a good idea, but didn't keep things cold as the temp again couldn't be adjusted and was too warm. We had a balcony which you couldn't sit out on as it was surrounded by walls apart from a small area and didn't really appeal to sit out on. The restaurant is large, bright and airy with plenty of choice. However if you are vegan, lactose intolerant or have other dietary needs then you will be very disappointed. My wife struggled to find anything other than fruit and some bread that she could eat which is very disappointing considering the resort is large and should be able to have a vegan offering. We had a transfer booked back to Split airport and the hotel was able to do a packed lunch for us as we missed breakfast. Reception asked if there was any vegan or dietary needs and we stated Vegan. We knew it wouldn't work out and sure enough when we opened the sandwich there were strips of cheese with cucumber! It seems to be a problem everywhere in Croatia which is strange considering how common vegan options are elsewhere. So all in all a fairly decent stay, but we were left frustrated by so many things that could be easily fixed by the hotel.