Julian Christopher
May 19, 2025
This was by far the worst experience I’ve had in a Japanese hotel. I have used 4 in the last 2 weeks and the first 3 were great, with helpful staff, with pristine service. I arrived at Ueno Frex wet, after having had to walk in the rain, as I couldn’t get a taxi. The building was not inviting, but was large and not surprisingly, empty. I was early and asked for an early check in, so I could dry off and relax. No problem I will warm up with a coffee supplied by a machine in the lobby. No chance, that little comfort finished at 10, and didn’t start till I checked in. The room was large, but a charge to use the tv was apparent, the toilet leaked from the base, I was bitten by mosquitoes, probably arriving through dank s as it conditioning unit. What a disappointing end to my trip to Japan, where all the other hotels (of which I have mentioned in prior reviews) where polite, accommodating, and willing to help with late check outs and early check ins! NEVER AGAIN!