Mersoy Exclusive Hotel

Absolutely awful and should be condemned! DO NOT believe these positive reviews as at least 14 people were in the same boat as us and overbooked the 1st night! Lost 2 days holiday waiting around for them to sort! Food- disgusting and inedible! Booze- watered down dishwater! Hygiene- don’t think they believe in it! Door keycard- broke! Aircon in room- broke! Shower- broke! Lift- broke- once whilst in it as they failed to put signs on each level! Marks all over the walls in room. Excrement on public bathroom womens wall not cleaned once throughout our stay and likely still there. Did not clean our room once. Staff were extremely rude (I mean even the nonverbal communication not just the ‘convenient’ no speak English as even with translate app doesn’t stop staff slamming door keys down in front of you). Staff blatantly lie to your face and no apology when called out for it! Says accessible… the ‘ramps’ were more mountains and hand rails may as well have been made out of strawberry laces as every single one was wobbly and wouldn’t support a flee! Fred Flintstone would have had a comfier bed! High voltage box next to our bedroom door was left unlocked with the keys in completely unsafe! Bed sheets had somebody else’s blood on them. We ate there twice, giving it a go, repetitive but who has black chargrilled turkey that has a hint of green to it (wasn’t a marinade as tasteless too)… made us both ill! We were told the second restaurant/ bar wasn’t open due to it not being full yet if it’s not full why were they overbooked by 14+ people!?! Please, not to be a thorn in their side but for your sake and sanity if looking for a relaxing 3*+ holiday DO NOT PICK HERE! Oh and absolutely no kids club as it was full of sunloungers and I’d not trust the staff with any baby of mine, human or fur type!