Mersoy Exclusive Hotel

The hotel is in perfect location and 5 minutes walk to the beach, staff were friendly and helpful, room and pool were clean. Hope to see you next year.

The room was cleaned and changed every day staff were friendly, the adult pool was kept clean and every one I met was friendly. Was worried when I arrived due to some bad comments but overall it was a good holiday. See you next year Mersoy family..

I do not usually write a bad review but after staying here felt I needed to so other people do not suffer this experience. If I could give this hotel a minus rating I would do, I would say this hotel is at best a 1 star if classed as a hostel instead of a hotel. We paid to stay at the Mersoy Bellavista Adult only hotel, but were put here due to "technically issues" with some rooms but would be moved the next day if we went back the next morning, after 4 days of returning to reception to be moved we got told same thing ( however, they told another couple after we had moved away from counter but was still in reception that Bellavista was overbooked) . The pictures added are of the sofas in reception area, disgusting state. The all inclusive package was laughable - the food was awful, no choice everything overcooked and tasteless. The "Chef" couldnt even cook pitta bread without burning it. For the first few days lived on bread and a little bit of salad after that we had to pay to eat out to have a decent meal. The drinks available was Vodka or Gin only definitely not an all inclusive choice, wine or efes and the bar closed at 2230 not what advertised when booking. The Al a carte restaurant was not available. The rooms were not cleaned once during our entire stay and the bin in bathroom to put toilet paper in was not emptied for 3 days( ended up emptying in the bin in corridor myself) and had to go to reception to get towels and toilet rolls. The staff were mostly unfriendly, rude and very unhelpful, apart from the bar/restaurant manager who was absolutely lovely. The only decent thing I can say about this hotel was the location Icmeler is a beautiful place and thankfully this hotel did not cloud my judgement on Icmeler.

I had high hopes for this holiday, but unfortunately my experience at this hotel left me deeply disappointed. Accommodation On arrival, I was placed in the wrong section of the hotel, as the two blocks have very similar names. My first room was unacceptable — the fridge was dirty and the bed had not been properly cleaned. Despite reporting this, nobody came to address the issues. After raising further concerns, I was moved to another room which was a slight improvement, but it had no fridge and no view, even though I had specifically paid for one. Food & Drink Meal times were very restricted (breakfast 8–10:30, lunch 12:30–2, dinner 7–9), and there were no snack bars available throughout the day. Drinks were consistently watered down, and the quality of the food varied greatly — some days it was tolerable, other days very poor. I cannot say it was all bad, but it was far from what I expected. In the end, I found myself seeking out a nearby café by the beach just to enjoy a proper meal. Facilities & Cleanliness There was no entertainment provided at all, which was disappointing for a holiday advertised as lively. The adult-only pool and bar area were much better, but when swimming with goggles I was horrified to see the state of the pool’s cleanliness. It was deeply unsettling. Staff & Service Some staff were lovely and welcoming, but unfortunately this was overshadowed by a shocking incident. I was shouted at, screamed in the face, and physically pushed into a wall by a staff member — simply for trying to help clear a plate. This behaviour was completely unacceptable and left me shaken and upset. Location The one redeeming feature of this hotel is its location. The beach is only a five-minute walk away, and the surrounding views are genuinely beautiful. Overall Experience i made ths most if the holiday but . While the setting and a few kind staff members offered some positives, the overall experience was extremely disappointing. The issues with room standards, food and drink quality, poor facilities, and, most importantly, the unacceptable behaviour of one staff member have left me upset and disheartened. Sadly, I cannot recommend this hotel.