Club Tokmak Apart

Where to start not the friendliest of welcomes air-conditioning 136.00 for 2 weeks but actually 140.00 as never got change went to room in back of hotel where for a hole week we had no sleep due to the police dogs which are housed there all the time barking from 1am onwards till daylight non stop I asked to be moved rooms early one day but was not moved till the following day so another night of no sleep finally a front pool room better sleep no interaction from management or staff made to feel unwelcome very expensive no visible menu or prices a shock when given bill cleaner not the best but he is doing it alone its alot for one. repetitive music at pool we counted a loop of 7 songs all day stevie wonder is not a favourite now .when we did leave no goodbye or help with cases management had her head in laptop this was early morning so no excuse that she was busy wont return .

Don’t know really where to begin- i have been to these apartments before and to say i was disappointed is a understatement. on my other visit the family & staff where fabulous but i felt they could not be bothered this trip, they where often sat out of the way smoking on several occasions we could not find them to order a drink ask a question, pay the bill ect & when we did they didn’t seem to want to engage in a conversation & often looked miserable. The young lad was ok but i saw him getting told off on a few occasions. I also witnessed the lady owner been very aggressive with a guest about the bill and slamming money down on a table and shouting at her, her friends or family looked shocked and upset. A family where also told off at the pool for giving their very young child a drink of water not bought from the bar ! The prices in the bar for food and drinks was very expensive, now i know they often are more than in town or beach front but not so much, also no prices on the blackboard which put people off. To say they have a chef the food wasn’t great what we did have was cold or wrong & if we said anything it was snatched back and we were then ignored for the rest of the day. Speaking to a few of the regulars they also said things had changed and not for the better, customer service, food & prices where not what they had had in previous visits & would look for some where else next year & these where people who had been going for years. maybe if the bar wasn’t so expensive people would buy more but most people where going out and buying for the room, ordering takeaways or going out to eat breakfast ect. The bar area and pool are new and look great however the rooms need a update, The cleaner is not the best often going in and i could tell he had made the bed and that was it, no floor sweep or bins empty ( did this myself a few days) We had a front pool view room but looked over the sun terrace so no privacy on the balcony really if people sat there. aircon very expensive compared to where we have stayed before and looking at other appartments for next year more than those. Unfortunately i will not return to Tokmak due to the lack of customer service and the over pricing, cleaning and the way the guest where spoke to , a shame really as it was great on my previous visit.

Myself and husband come to icmeler every year stayed in lots of different apartments but must say this is the best yet. Family run hotel can’t do enough for all guest, very friendly staff, beautiful clean rooms, lovely food. Management where exceptional with all our needs met some lovely people, will definitely be returning soon.