FIONA
September 23, 2022
*AVOID, AVOID, AVOID*
HORRIBLE, AVOID, JUST AFTER THE MONEY. The ********** App shows aircon included in the price but the VERY RUDE manager insisted that we pay €5 for A/C, he says it is clear on the website. It was not on the App - obviously I am using my phone/app to book. He refused to oblige, shouting, unpleasant, grabbing my phone, saying it's my phone problem. It was very upsetting experience. I contacted ********** immediately and they tried to negotiate so I could cancel the room (1night) have refund and leave immediately. The manager refused. This is not typical Turkish person, he should not run a hotel.