Guest User
March 11, 2024
We booked this hotel for 3 nights, the room was terrible, very noisy even though our room was located on the back side. We could still hear the traffic noise, renovation still going on at 2:00 am, the bedsheets, pillow cases and the blankets were very smelly. The shower was broken, the tiles and the walls were leaking. The room doors shut very loudly, this will also keep you awake at night time. The front desk staff were very rude and not helpful at all, they will not even greet you when you walk by the front desk. The wifi was not working, when we complained about the wifi, the staff didn’t care. They stated that the problem is from the outside. The morning manager and the old security at the front entrance were excellent. That’s the only positive experience we had. The front desk lady that works in the morning shift was very rude, and had poor social and communication skills. We will not recommend this hotel to anyone, find another hotel in the neighbour hood. If we get a free stay at this hotel, we will NEVER come back to this hotel again.