Guest User
June 23, 2025
I would like to share my feedback regarding my recent stay. The accommodations and services were commendable, and the hospitality of the staff was exceptional. However, I have some serious concerns about the booking process I handled directly with the hotel. Initially, my trip duration was uncertain, so I booked for 2 days with the understanding that I could extend my stay for an additional day based on my decision on the last day. The hotel confirmed a special discount of ₹1000 per room for the extended stay. Unfortunately, from the morning of the second day, I began receiving calls urging me to confirm my extension immediately due to high demand for bookings. While this was not part of our original discussion, I ultimately confirmed the extension for one room. To my dismay, I was charged the full price, and the promised ₹1000 discount was not applied. I hope this matter can be addressed, as it significantly impacted my overall experience. Thank you for your attention to this issue.