Guest User
January 12, 2024
I booked a suite based on the pictures, my wife and I are both teachers and this was supposed to be a getaway at the end of the summer before school started. Our room was not labeled the same suite as I had booked online,they told me it was the same thing but just by a different name. Once in the hallway of our room we were hit with the strong odor of smoke, in the room the smell was just as bad, someone was obviously smoking in the room next to us. When we got in the room several of the outlets had burn marks on them, and two of the outlets were chipped, and did not look safe to use. The shower had some mold on the walls, there were nails with no pictures haning,the window was greasy and looked like it had not been cleaned in a quite a while. My wife is very sensitive to smoke, and became very sick, I went down to the manager to inform them of the smoke and they said they would take care of it. We went out to dinner and did some shopping, when we returned the hallway smelled of febreze and smoke, it made things worse and my wife was not well. I went down to the desk and asked if there was anyway we could get our money back and leave, he told me that I would have to contact Travelocity. The next day we spent the day in town with family and when we got back to the hotel we checked out as we could not stay any longer with the smell making my wife sick so we left early. After we left I contacted Travelocity to get a refund, they contacted the hotel and the manager stated that I was told that I needed to check out by 3pm to get a refund, I WAS NEVER TOLD THIS, if I knew that I would of left the first night and drove 3 hours home. The manager lied to Travelocity to avoid having to give me a refund, they are dishonest, unclean DO NOT STAY HERE !!!!