Huskisson Beach Motel

Couldn’t agree more strongly with other reviewers who state zero empathy and the fall back position of their cancellation terms and conditions. Was due to stay this week but because of a last minute medical emergency we were unable to use the booking. Guess what I didn’t get 72 hours notice to my emergency so neither did the motel. If you are planning to cancel then make sure your emergency happens 72 hours prior your stay. No refund, no consideration to even a half refund. Dreadful customer service and a shocking cancellation policy. How many people really read the pages of terms and conditions- please do if thinking of booking this motel. Buyer beware!

My partner and I drove down to Jervis Bay this week to stay in one of the Huskisson beach escape rooms that belong to the Motel. I think it would be a massive understatement to say we were disappointed… Sand, human hair and a grit like substance was found in the bed. The sheets were ripped and there wasn’t an actual duvet but instead a blanket disguised as one. We found it hard to believe that the place had even been cleaned since the last guests. The floors were dirty and the cabinets were cracked and falling apart. Despite being promised high speed WiFi, there either wasn’t any at all or such a weak connection that nothing loaded anyway. We were woken at 5am to the generator going outside our rooms as well as a constant dripping of the drain pipe onto the tin! It was so disruptive we struggled to get back to sleep. On this note, we decided to cut our stay short but unfortunately were not recompensed for the night we didn’t stay. Our emails have gone unanswered and we have been left incredibly upset by the whole experience. As once said in the Inbetweeners movie, “I can’t help but feel a sh*t in the corner of the room would have cheered the place up”. In summary, we would not recommend staying here.

Upon reading the reviews since we have completed our stay here, it is obvious the 5 star reviews are all friends /family of the owner. The owner only allows the positive reviews to be displayed on booking platforms and website. Contactless check in is near impossible to use, without contacting the after hours reception number, even when reception is open and staff are at the desk. We booked the 2 bedroom apartment, for 2 nights, and the moment we walked into the room we were disappointed. it was obvious they’d combined two previously single rooms. The bathrooms had been renovated, and the walls painted, but that didn’t cover up grotty carpet, questionable stains on bed linen, and old furniture crammed into the rooms. No cooking facilities, toaster, cutlery or plates/bowls. Hot water takes forever to heat up. The aircon/heating didn’t work in the whole room and you can’t adjust the temperature. Beds are very uncomfortable. You can hear people in the other rooms. Not worth the $420 per night room rate.

Great stay as always. Rooms are modern and very comfortable. The restaurant down stairs has terrific food and excellent staff. Thoroughly recommend.

Functional clean hotel in the heart of Husky. Nothing flash but my stay was comfortable and enjoyable. Room had a comfortable bed, clean bathroom, aircon, table, bar fridge and kettle. Wifi was decent. There was a TV that I never turned on. The automated out of office hours check-in system was a bit difficult as my booking could not be retrieved by name or email address (only booking number worked - last thing I tried). When in the room I had to have the front blinds closed for privacy. If I was on a personal trip, I'd book an AirBnB, but this was a work trip and work doesn't allow us to book AirBnB. I would stay here again on my next work trip.

Really disappointed with the customer service I received. Had to book via the website and when I realised I made an error of 1 day for the check out date, I rang immediately. It was minutes after I had booked. I phoned to amend the check out date (check in wasn't for another 16 days) I was informed that their policy does not allow me to change it and not pay for the extra night. I agree with the reviews below, their terrible policy is not clear on the website or even at booking and only comes up on the email after booking. The frustrating thing is that I had read the reviews below and should have taken more notice. Beware - if you book here you will be paying no matter what!