Holiday Inn Express & Suites DFW West - Hurst

Stayed at this hotel this weekend to attend the NASCAR race at Texas Motor Speedway. When I returned to the room at 10:15 that evening I discovered that all of my medications that was filled last week with a 90 day supply was missing. I'm a disabled veteran and my medications are very important that I take them. After reporting the front desk that they were gone house keeping was called and nobody recalled seeing them. The front desk person came to my room and searched and was given access to everything in my suitcase, same results, no medicine. I was told that the general manager would contact me at 8 this morning. At 8:10 without hearing from them I was told by the front desk that they would call me in my room. when contacted the general manager wasn't even aware of the situation, I explained again and that was finally followed up by another search of my room by them yet still no medicine. I was then told they would contact their district manager. Three hours later I receive an email from the GM that their staff is trained to respect guests personal belongings and there was no evidence that their employees were involved, sorry for any inconvenience this may have caused and please choose them again for my future stays. I will never stay at another Holiday Inn and if this is how they treat veterans and especially during military appreciation month, I encourage other veterans not to either!

It was very nice, clean and friendly staff.

Great stay! Great staff and everything was very clean. The room was cozy and very comfortable.

Comfortable and easy stay.

The hotel was easy to find, clean, and the staff was very helpful. The breakfast bar was the best I have ever had at a hotel stay. Will definitely stay there again when in the area.

We liked the location. The staff was not particularly friendly or helpful