Guest User
January 14, 2025
This hotel is a far cry from its advertised five-star rating, feeling more like a one-star establishment, especially for a solo female traveler. My experience was marred by intimidation and blatant attempts to nickel-and-dime me, including a charge for a towel card I never received and another fee for the basic act of gaining entry to my room after accidentally leaving my key card inside. The food was an absolute disaster; cold, seemingly cooked hours in advance, and utterly unappetizing, with soggy, fat-laden burgers being a prime example. Compounding the issues, even though I was on an all-inclusive package, I was still expected to pay extra for fresh drinks. To add insult to injury, even the hotel's designated taxi drivers engaged in tourist traps, refusing to take me where I requested, instead trying to dictate my itinerary. The dining room itself was a health hazard, with birds freely flying around and pecking at plates, creating an incredibly unhygienic environment. I strongly advise anyone considering this hotel to look elsewhere; it is not worth the disappointment or the hassle.