Element Huntsville

Jay , at the elements Huntsville single handedly made our trip one of the most memorable trips of all time. He went above and beyond to make sure our comfort and transportation needs were met and FAR EXCEEDED any expectations. Thanks coach jay, 915 boys from tipper weekend. You are the MAN!

It was a nice place to stay but note that when you book there are two separate places one for Weston and one for Element it’s quite confusing since they are the same property. Other than that it’s a great location!

This is an updated new visit.. checked in Oct 25th.. checked out 28th. Had a relative visiting from Scotland and we have used this hotel 3 times in the past.. always been amazing... NOT ANYMORE! 2 months ahead and planned this trip for a ladies getaway. Service at bar and restaurant was very slow.. one server and bartender Jasmine had attitude like we were bothering her.. waited over 35 minutes for another drink. But it all started at check in.. After paying for valet and getting stuff brought up to our rooms.. they gave me..(I reserved a 2 bedroom 2.5 Executive Room with Jet Tub) a 1 bedroom Jet tub Executive room.. would have been fine if there wasn't 4/5 of us. My relatives room was good. Then wait for another 2bd 2.5 ba to get ready for us.. second room they give us is the room they already have my relative in..ugh that won't work... then we wait again but it's going on 3pm and we had dinner reservations at local restaurant close by.... hey back at almost 5pm.. say the room they were gonna give me isn't available but they are gonna upgrade me to the Westin Side Presidential Suite .. so now we are in opposite hotels opposite elevators.. but then..trash wasn't emptied in kitchen.. top part in fridge broken..door knobs don't work right on bedroom doors..3 tvs only 1 remote.. call they don't have any more but tvs can't connect to stream.. so send someone up.. they come with extra remotes (which they said they didn't have) and he even set up my firestick..kudos to Micah or Michael I think his name was. But then no jet tub..I was really bummed..but room was clean other than trash (which they came and took can but never brought one back) So I let them know I really wasn't happy I wanted the room I booked. Said they could get me in one next day so at least I'd have for 2 nights. OK deal. Next day... the room they put me in... stained lamp shades .. torn lamp shade.. broken fridge that was disgusting.. dirty inside and outside Ice machine didn't work. Torn curtains ragged and dirty.. toilet seat that was loose and moved when you sat on it.. missing light bulbs.. no fitted sheets and not large enough so sheet kept coming up and only the real mattress under neath. Plus the wood cabinets in kitchen were dirty no one has wiped them down good. Then end of day I go to get in Jet tub and it doesn't work. I can get again and they send a man up that checks fuse and tells us.. well fuse is good but I don't know anything about these things..I didn't even know we had these tubs... so again no jacuzzi tub. All I heard al weekend was.. I'm sorry... I'm really sorry your experiences aren't good.. I'm so so sorry... We are so sorry.. over and over. I'm paying good money and they did offer to give me a free night but I needed 3 nights before end of month to make Gold member and it was already end of month.. oh and for my troubles they sent up a cheap 10 dollar bottle of red..I left it there in room untouched. That was an insult when I know they had better wines. Somet

Wonderful!!!! The rooms were so nice! Beds, bedding, pillows- 💯 they were even more comfortable than my house! Rooms had plenty of space; big, beautiful bathrooms with a great shower. Shampoo and body wash provided were so nice! But- what will bring me back was the breakfast!!! Gourmet! Fresh fruit, vegetables, pastries, yogurt- I was impressed!!! Location was great! Easy walk to the movie, shopping and so many great restaurants. Finally, the pool was beautiful and it had a BAR! Element guests could use the Westin bar, which was really nice when traveling with kids. Highly recommend!!!

I actually took photos of the multiple stained couch, matted brown stain on wood frame of bed, wrinkled bedding, dirty carpet in bedroom, mold in shower, broken table in sitting area.

I had a really horrible time at the Element and I couldn't wait to leave. I went there for a weekend getaway. Our room when we arrived had someone else's food in the cabinet and wrappers in the drawers. The rug was stained and terrible looking. When we sat on the couch, the pictures on the wall actually fell down. After calling guest services multiple times no one ever answered the phone. I called back in the morning and they basically said they couldn't do anything but they would contact housekeeping and maintenance. Housekeeping never came, and maintenance came and put the pictures back on the wall. I had to call again and go to the front desk before housekeeping actually stopped by. The breakfast is served in a small room that is crowded with people. They did nothing to offer me anything or make my stay better, or offer a discount. It was very disheartening and felt like a total waste of money.