Comfort Suites Huntsville MidCity District at Research Park

The staff was kind, and the room was clean. However, there was a TV but no cable provider, so it could not be used. The room did not have any towels, toilet paper, or toiletries. The pool looked like it had been abandoned years ago—no water, broken concrete. If you just need to sleep it would be fine. But seems like just the basics like toilet paper on the holder (which wasn’t there) should be a priority. The staff gave us what we needed, but seemed like we had to ask for every single thing .

Physical security. Section of the hotel i stayed in seemed to be collapsing. Door wouldn't close fully so it could be pushed open until the latch caught, which allowed visibility into the room. The door dead bolt was barely effective and the slide lock was not plummed due to the door lean.

WHAT WAS NOT LIKED ABOUT THE PROPERTY: Unhealthy conditions unatonable comfort. 1. Facility needs overall renovations. 2. Toilet flushometer continually flushing(i.e. every 5 to 10 minutes.) 3. Mold and mildew in both assigned bathrooms(i.e. 104 and 101) 4. Bulbs missing from desk lamps. 5. Water from the room directly above leaking into bathroom whenever a shower was taken. 6. Torn bed sheet(at the foot of bed in room 104). 7. Missing iron/board in room 101. 8. Lack of sufficiently appointed towels. 9. Room window poorly installed. Sealant from the original window still visible. Hence, worm crawling on the wall prior to new room assignment. 10. Need for proper signage. During breakfast, I received a phone call. I stepped outside for privacy while speak about business. There was no sign that the door, in the dining area, was not functioning properly and should not have been opened. 11. T.V. in both rooms were not easily connected. 12. The 'TELL TALE OF THE ENTIRE SITUATION': In the corridor, nearest 104, the drop ceiling tiles had been removed. A bucket was catching water............... Can you imagine. Personnel were overly professional and courteous! We were not belligerent. On balance, the personnel were exceptionally responsive to our concerns. Going forward, I would not in good conscious recommend your hotel to anyone, even an enemy.

Staff were really nice, but were a bit overwhelmed. Two rooms for our stay and both had plumbing issues (which were not addressed) and one of the televisions did not work.

I called before the stay to ensure our late check in was okay. I was told it would be, a note was added to our booking. I arrived with sleeping kids in the car and the room I was charged for was full. I had to find a new hotel in the middle of the night.

Fine First reservation wasn’t found but staff was helpful and stay was fine