Best Western Surf City

The place was good and the staff is very friendly. It is very near Huntington Beach and they have a lot of shops and restaurant there. Likely recommended.

Really nice room, loved that there was no carpet because of all the sand from the beach. Pool was nice and open late. They’re undergoing construction so no breakfast besides a grab and go, and their lobby is under construction. Very nice location from the beach. The only problem was we used our credit card only at this hotel the whole time we were on a trip, and got a fraud notification shortly after checking into the hotel that someone tried to charge $99.99 dollars to a gaming site, when we called the hotel to let them know, the manager was very defensive and didn’t want to know, and said we were accusing her staff of using the credit card numbers, when we were just trying to make her aware that this was the only place we used the card so it had to be through their system. We thought the manager would find this information useful and could look more into it, but she was extremely unhelpful and unsympathetic. Really disappointing because the hotel was a great stay. Loved the shampoo and conditioner and even purchased it on amazon after using here. Just be wary of credit card fraud at this property. :(

The location for this hotel is nice, being close to Huntington beach and the pier. The room was nice and open. We all noticed the floors were sticky each time we returned to our room at the end of the day. The cleaning staff also turned off the a/c each day so when we arrived, our room was musty and hot. We had a party of four staying in our room for a week vacation. The cleaning staff only left 3 towels each day so we had to walk to the front desk each morning and request an additional towel. Our kids loved the pool. The water was always clear, cold, but clear. The hot tub was nice and warm. Plenty of seating in the pool area during our stay. We would stay here again, but might try someplace new because of some of the things mentioned.

The front desk person Christy did everything to make our trip wonderful. My husband was having a rough time and she got us a larger room at no additional cost to us. We will definitely stay there next time we go!

You can definitely see this motel is trying to update the quality of service, room and exterior conditions. It's under the remodeling, so the noise from the construction is too loud in the early morning. They shouldn't start working before 8am.