Residence Inn Charlotte Lake Norman

The room we were given had visible water damage and black mold on the walls and ceiling in multiple areas; my wife had an asthma attack almost immediately. We were moved to a different, but adjacent room, and had to check out abruptly when she had another asthma attack. Luckily, I was able to find a clean hotel nearby (which was less expensive, too), or our trip would have been ruined. We had originally booked this hotel for five nights and were looking forward to using one hotel as our home base for a relaxing trip, but instead we got stress and a biohazard. All attempts to contact management have been fruitless and disregarded. Not what we expected from Marriot, we are very disappointed. (That being said, the staff *was* very kind and helpful--just not enough to make up for the health risk of staying here.)

This is a very tired RI. There have been limited updates but overall the place needs overhauling. Furniture in our two bedroom suite needs to go. Chair and sofa smelled bad. Our room was cleaned one time plus 2 ‘refreshes’ for our 11 day stay. We were told they clean every other day but only in the morning. We missed our first day so we were apparently dropped from the schedule and had to request service more than once. Getting basic supplies was also our responsibility. Breakfast bar was very limited and frequently out of coffee. Not a pleasant stay.

Awesome customer service

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.

This is an unsafe hotel for your family. We have stayed here for over 5 years in the past for certain family occasions and it had always seemed to be comfortable place. They have changed!!! Over Thanksgiving this year my family stayed and we experienced the worst you could imagine. I personally watched as there was nobody working the front desk for over 10 minutes on Thanksgiving night and anybody could just walk in through the non-secure front entrance at 9:00pm at night. A guest stood there and was so upset that he could not simply get checked in. There is absolutely zero security in place. To make the stay even better, the next morning I wake up and my truck has been broken into - breaking my back window and stealing some items. The police come and ask if the hotel has any security cameras -the answer is no. How in this day in age does a hotel not have front desk coverage and zero security cameras? What if someone wanted to come into your hotel room? I contacted the hotel GM Leon and he has basically laughed it off and said this is how the staffing and security is at their facility. It is disgusting to me how I have been treated!!! I highly suggest that you DO NOT stay at this place with your family as it could be very dangerous and I am lucky it was only my truck that got burglarized this time.