Residence Inn Charlotte Lake Norman

This is an unsafe hotel for your family. We have stayed here for over 5 years in the past for certain family occasions and it had always seemed to be comfortable place. They have changed!!! Over Thanksgiving this year my family stayed and we experienced the worst you could imagine. I personally watched as there was nobody working the front desk for over 10 minutes on Thanksgiving night and anybody could just walk in through the non-secure front entrance at 9:00pm at night. A guest stood there and was so upset that he could not simply get checked in. There is absolutely zero security in place. To make the stay even better, the next morning I wake up and my truck has been broken into - breaking my back window and stealing some items. The police come and ask if the hotel has any security cameras -the answer is no. How in this day in age does a hotel not have front desk coverage and zero security cameras? What if someone wanted to come into your hotel room? I contacted the hotel GM Leon and he has basically laughed it off and said this is how the staffing and security is at their facility. It is disgusting to me how I have been treated!!! I highly suggest that you DO NOT stay at this place with your family as it could be very dangerous and I am lucky it was only my truck that got burglarized this time.

Affordable safe Decent stay, safe and nice area. Walking distance to my office.

Not worth the money. Not with $165 a night. Old, and a little beat. Kitchen and bathroom floor was sticky. Wouldn’t stay there again

Needs work This is a disappointing Residence Inn. The room is damp from humidity. Sheets feel wet. A/C was turned off on arrival. Kitchen cabinets were well worn.

Served our purpose in staying one night in the lake Norman/birkdake area but a bit expensive. Rooms dated but ok. USB ports next to bed didn’t work for me. A steep $100 fee for dogs accidentally double charged but front desk staff, who were super nice, took it off when notified.

Great staff and very friendly. Property is just old with loud AC made it difficult to sleep. Breakfast was nice and facility located in a great place.