Residence Inn Charlotte Lake Norman

The room we were given had visible water damage and black mold on the walls and ceiling in multiple areas; my wife had an asthma attack almost immediately. We were moved to a different, but adjacent room, and had to check out abruptly when she had another asthma attack. Luckily, I was able to find a clean hotel nearby (which was less expensive, too), or our trip would have been ruined. We had originally booked this hotel for five nights and were looking forward to using one hotel as our home base for a relaxing trip, but instead we got stress and a biohazard. All attempts to contact management have been fruitless and disregarded. Not what we expected from Marriot, we are very disappointed. (That being said, the staff *was* very kind and helpful--just not enough to make up for the health risk of staying here.)

Nice hotel

Such wonderful staff! I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

Lived up to it’s reputation

The staff was excellent & was able to work with me to better fit my pets needs. The bed was not that comfy & noticed hair on the pillows. The microwave handle was broken. The curtains didn’t close all the way. Overall, It was okay for a one night stay, but would not stay here again.

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.