Residence Inn Charlotte Lake Norman

The room we were given had visible water damage and black mold on the walls and ceiling in multiple areas; my wife had an asthma attack almost immediately. We were moved to a different, but adjacent room, and had to check out abruptly when she had another asthma attack. Luckily, I was able to find a clean hotel nearby (which was less expensive, too), or our trip would have been ruined. We had originally booked this hotel for five nights and were looking forward to using one hotel as our home base for a relaxing trip, but instead we got stress and a biohazard. All attempts to contact management have been fruitless and disregarded. Not what we expected from Marriot, we are very disappointed. (That being said, the staff *was* very kind and helpful--just not enough to make up for the health risk of staying here.)

This is a very tired RI. There have been limited updates but overall the place needs overhauling. Furniture in our two bedroom suite needs to go. Chair and sofa smelled bad. Our room was cleaned one time plus 2 ‘refreshes’ for our 11 day stay. We were told they clean every other day but only in the morning. We missed our first day so we were apparently dropped from the schedule and had to request service more than once. Getting basic supplies was also our responsibility. Breakfast bar was very limited and frequently out of coffee. Not a pleasant stay.

Lived up to it’s reputation

Awesome customer service

This place was solid overall. Shower water pressure was amazing. The only downside was the fire alarm went off once at 7pm and then again at 7am the next morning. Just tedious since it took over a minute to turn off what were both false alarms.

The elevator wasn't working, it was noisy, and breakfast wasn't refilled.