Guest User
February 22, 2024
I never write reviews, but our experience at this hotel was really unfortunate. While I appreciate its proximity to the mountain, there are a few basic things that I would expect from a hotel that charges $500 a night. - the refrigerator in the room was making a loud humming sound. It took 3 hours for maintenance to arrive. They tried to fix it and could not. The noise stopped for some time and then my son woke us up at 5 AM because he could not sleep. We ended up turning the refrigerator off. In the morning maintenance came and said that this was normal refrigeration sound and we are just not used to sleeping with one in a room. I explained to him that we travel all the time and my kids sleep in the room with a kitchen and this is never a problem. He said he ll come back later.. not sure if he did, we went skiing and the noise was there when we returned. - you are given 4 pool towels- if you need more because you used them, you are out of luck.. there is no daily housekeeping in the room, and when I called the front desk they said the hotel is full and they don’t have towels and housekeeping is backed up. For almost $500 a night not to have enough towels!! - the pool is advertised as warm and it is far from that. While it might be ok with kids who are running around, it’s way too cold for leisure swim.