The Three Swans Hotel, Hungerford, Berkshire

We were served by a young lady during locals evening, called Dot absolutely brilliant so nice helpful Will be back for more great food. Highly recommended

Quite surprised on entering The Three Swans, we were expecting a typical old coaching inn, not modern and plush. Welcome greeting coupled with good service. Comfortable and relaxing seating.

Our first visit to The Three Swans Hotel, Hungerford. First impressions very positive, excellent location and very pleasant interior. We were welcomed by reception staff who provided assistance with luggage to our room. Our accommodation was a deluxe double room and though the room(s) were clean, the three room layout was not very practical and lacked the standard and facilities anticipated. There was no drawer space for ones bits & pieces, only six hangers in the small separate closet, two easy chairs in the very large bath only room, and in the third room was a loo and a very small free standing shower cubicle with very poor shower flow, and nowhere to place shower cleansing/compliment products. At least the large bed was reasonably comfortable. This room is advertised as a Deluxe Room, based on our visit this particular room was extremely disappointing.! Room housekeeping was excellent and the complimentary water along with the tea/coffee offering were replenished every day – excellent service. The service in the bar and dining area left a great deal to be desired – tables not being cleared after use, glasses and food plates piling up, staff appeared to just ignore the situation. The same lack of attention and dis-organised attitude revealed itself at both breakfast and dinner. Tea cups with no spoon ( because there are no clean spoons available ), steak dishes served without steak knife being provided ( customers had to ask ) empty fruit juice carafes at breakfast yet staff walking past all the time ( customers had to ask ) used tables not being cleared and re-laid –“ I will be back in a minute” was the standard phrase as customers asked for service. Though we enjoyed our short stay at The Three Swans Hotel there were aspects of our stay, the room and dis-organised staff service that did not match up to the advertised quality standard and presentation. Would think twice about returning or recommending.

Stopped in for late lunch with mum and had an exceptionally good experience the meal was amazing and when asked the chef was kind enough to come out and tell me how to make the sauce that came on my chicken the staff were friendly and helpful and we will definitely be coming again such a wonderful experience thank you to all the staff

On Saturday afternoon we popped in for a few drinks before the Reading v Hungerford game. Each of us felt extremely judged and were belittled by the GM. Her attitude was unwelcoming and she was extremely rude to us when asked about rooms. Her facial expressions were impolite and unpleasant, and when asked questions we were ignored. Rest of the staff were incredibly helpful and friendly, such a shame we felt so uncomfortable when in her presence. From the moment we arrived, her presence made us feel that we were unwanted. As paying guests we expect the same customer service as others regardless of our social status, even though we were there for a few drinks before football and not for a meal. We also noticed the way she spoke to other members of staff and it was clear they were uncomfortable and unhappy.

Only giving the five due to the staff who were absolutely wonderful, apart from the general manager who was extremely rude on our first night there. The Deputy GM and the rest of the team could not do enough for us. Rooms extremely comfortable, clean and spacious. Food was excellent