Dusit Thani Sandalwoods Resort Shuangyue Bay Huizhou

Front desk staff Xiao Chen provided excellent service, truly commendable. However, the water pressure was too low and weak, which needs significant improvement. Also, all the beach chairs are gone, which is very disappointing as they used to be available.

Honestly, I'm really disappointed. It claims to be a 5-star hotel, but in reality, it's just a very ordinary apartment. The hygiene is mediocre, and the cabinet doors were broken. They called it a suite, but it was just a small bed placed right by the entrance, facing a window with no blackout curtains, making it impossible to sleep. I've stayed at Howard Johnson Tan Yue before and expected similar quality, but the difference is huge. I didn't even take any photos because there was nothing worth capturing.

Facilities: I think everything was fine, after all, it's a sea-view room. Constant exposure to sea air will inevitably cause some wear and tear, but personally, I don't think it affected the living experience. There are several pools, and you can even enjoy hot springs at night. It's really good value for money. Cleanliness: The cleaning staff did a great job; the room was very clean, and they were efficient. Environment: There are plenty of restaurants and small supermarkets around the hotel. There's even a McDonald's right outside on the street, which is super convenient. If you really don't feel like going out, you can always order delivery. Service: I'm very grateful to the front desk staff for upgrading my room. They were responsive, enthusiastic, and friendly throughout the service. The hot spring front desk staff were also very patient, advising guests to be careful when entering the pool to avoid slipping. Summary: I came to this hotel with friends in mid-June, and this time I traveled alone, but it was definitely worth the trip! I loved sitting alone on the balcony at night, feeling the sea breeze, listening to the waves, eating barbecue, and drinking beer. It felt like I could forgive the world again, and my restless heart found some comfort. I was so lucky that the weather was great yesterday morning, and I got to see the entire sunrise over the sea! Oh, and when I went to the hot springs at the sister hotel next door, even though I was alone, the hotel provided a dedicated shuttle service, which was incredibly thoughtful. Every staff member I met was very enthusiastic. Finally, I sincerely wish the hotel a prosperous business and many more guests. ❤️

The room hygiene was incredibly bad, not just bad, but ridiculously so! When I asked for a luggage cart, the staff, especially the plump guy at the entrance, was completely unhelpful and even had an attitude. He didn't tell me where to find one, so I ended up carrying my own luggage. Check-in at the front desk was a joke; all three staff members on the 30th were incredibly slow and even tried to upsell me to a higher room category. I was trying to stay positive for the National Day holiday, but what followed was even more ridiculous. On the morning of the 1st, after we left, the housekeeping staff apparently just threw my child's stuffed animal on the floor when 'cleaning' the room. They claimed they mopped and swept, but there was still a pile of trash on the floor. How is that even possible? If you don't change the sheets and duvets, and just shake them, causing the stuffed animal to fall on the floor, and you don't even pick it up, then how can you claim to have mopped? Complaining to the front desk was useless. The child who cleaned the room even admitted they dropped it and just said, 'Oh, sorry about that!' Would you accept that? It gets even funnier: the housekeeping supervisor came and admitted, 'Yes, it's our fault. The room wasn't cleaned at all. Many of our staff are newly hired. Do you want to switch rooms? I'll go clean it for you beforehand.' So, we switched rooms, but it was just as bad. The 'cleaned' room that your supervisor arranged was simply a room on the 25th floor instead of the 24th! What a laughable management. Paying over a thousand yuan for such service? Who is this fair to? The lifeguard was also a joke, completely ignoring people who weren't wearing swim caps and doing nothing about it. The service was terrible, everything was abysmal.

This hotel is perfect for family trips. It's very close to the beach; you literally step from the pool straight onto the sand. Although the beach is shared, it's very clean and has plenty of sun loungers and rinsing stations for feet and bodies, so there's no queue. For a National Day holiday, there weren't too many people on the beach, and I imagine it's even less crowded on a regular weekend. Around 3 or 4 PM, the hotel's shadow gradually covers the beach, so even those who are sun-sensitive can still enjoy playing in the sand in the afternoon. The waves close to the shore are quite big, not ideal for swimming but great for surfing, and there's a surf club nearby. If you don't want to surf, just floating in a large swim ring near the shore to feel the waves is also a lot of fun. The street right outside the hotel is lined with various restaurants, a McDonald's, bubble tea shops, and even a fireworks store. There are also convenience stores and pharmacies nearby, making it extremely convenient. The mini-mart inside the hotel is excellent, with a wide variety of items at reasonable prices. As for the rooms, the Sky Tower is closest to the sea, offering the most spectacular ocean views. You can watch the sunrise in the morning, the moonrise in the afternoon, and enjoy the moon at night. The twin-bed rooms in the Sky Tower are exceptionally well-suited for families, featuring double sinks, a walk-in closet, a spacious desk (large enough for three people to sit around), ample seating, and a large bathtub on the balcony. The fully separate shower room has a changing area designed within it, equipped with plenty of shelving for clothes, and even includes shower slippers. Room amenities are also plentiful, with six bottles of water provided daily, plus a complimentary bathtub liner, steam eye masks, and mosquito repellent patches – very thoughtful. During our stay over the National Day holiday, it was quite busy, but the lobby offered welcome drinks, which was a nice touch. They also provided a DIY fruit and snack buffet upon check-in, where you could pick your own fruits or snacks, which is much more popular with children than simply being given a pre-selected welcome fruit. The hotel's pools offer a lot of variety, with plenty of shaded areas provided by greenery, so it doesn't get too sunny. The highlight is the abundance of free inflatable floats and kickboards, which kept us entertained for a long time. My favorite was the infinity pool on the 32nd floor of the Sky Tower, which stays open until 11 PM, allowing you to swim while admiring the moon over the sea. Indoors, there's a cinema, KTV, billiards, archery, and a pretty large kids' play area, so you never have to worry about getting bored. Furthermore, the hotel's accessibility design is excellent. Whether going to the beach or the outdoor pool on the first floor, there are no stairs; everything is ramped, and slippery areas have anti-slip mats. This is much better than the Le Méridien Xiaojing Bay and shows the hotel's thoughtful consideration for guests. However, perhaps because it was during the National Day holiday, some staff members seemed to lack sufficient training and spoke rather stiffly. The charging spots in the parking lot were few, and the charging instructions were inadequate. The pendant light next to the bed in the room was too close to the bed, making it easy to bump into (luckily, the light is round and lightweight). Nevertheless, these minor issues don't overshadow the many highlights of the hotel. Overall, I'm very satisfied and have made many wonderful memories here. I will definitely visit again.