Ritz · smart Haiyu (Huizhou Shili Yintan store)

I stayed at this hotel 1.5 years ago, and everything was great. However, my second stay during the May holidays (五一) was a nightmare. The room was disgustingly dirty: stained bedsheets, cockroaches everywhere, damp air, and an uncleaned air conditioner. We asked to be moved to another room, but the staff claimed no rooms were available—unless we paid 1,800 RMB for an "upgrade" (a room that normally costs 200 RMB). We refused. Later at night, we were woken up by loud scratching noises inside the ceiling—it sounded like rats or mice. We were so scared that we left immediately and demanded a refund, but the hotel refused. Never again. I strongly advise everyone to avoid this place, especially during peak seasons when they clearly neglect cleanliness and customer service.