Grandes Rousses Hotel & Spa

They are amazing!!!

We recently stayed at this hotel for a ski trip, expecting a 5-star experience as rated. While the location and resort were beautiful, our stay started off stressful due to poor communication and service issues. Although things improved, the overall experience did not meet 5-star standards. Upon arrival, we were warmly welcomed and shown to our room, which had a stunning view. However, we soon discovered significant water damage in the bathroom ceiling, with water dripping down. After reporting it, a staff member inspected the issue but left without further communication. Frustrated by the lack of clarity, we had to seek further explanation ourselves down at reception. After a long travel day, we had to repack and move. We were offered free drinks (only after asking). Dinner was also disappointing - two overly salty pasta dishes and a couple of glasses of wine cost €100, which felt excessive for the quality. Hoping for a better experience, we stayed optimistic. The next afternoon, after skiing, we returned at 2:30pm expecting our new room to be ready. It wasn’t. Instead, we were told we needed to check in again, despite already checking in the night before and moving rooms once. We were left waiting in the lobby, tired, and in full ski gear with nowhere to go. We opted for the spa but had to retrieve our luggage from storage and unpack our belongings in the middle of reception, which was not only inconvenient but also embarrassing. The front desk made no effort to assist or provide alternatives. Adding to the frustration, we were initially asked to pay for spa access. Only after explaining our situation did the spa receptionist kindly let us in for free, a gesture that should have obviously been arranged by management. When our new room was finally ready at 4pm, it was an upgrade but lacked a bath, and the breathtaking view of our original room. When we raised our concerns with a manager, we felt we had to push for fair compensation. Initially, they offered just a free spa session. After discussion, they agreed to a discount on the first night, but the negotiation process felt unprofessional. Other issues further diminished our stay: No rosé or beer available at the bar one evening. Only one towel provided in our room. Housekeeping diluted our body wash instead of replacing it. Housekeeping knocking at 9am daily, seeming annoyed when we were still inside. One evening, a group of visibly intoxicated guests, seemingly under the influence of more than just alcohol, disrupted the bar, shouting profanities and engaging in illicit behaviour. Instead of intervening, staff greeted them warmly, creating an uncomfortable atmosphere after an already stressful day. That said, some positives deserve mention. Management responded quickly to issues, even if the solutions were lacking. The concierge, waitstaff, porters, spa team, and bar staff were lovely and friendly. The ski-in/ski-out access and ski shop were excellent, and the live music in the evening was f

Excellent location. In front of ski lift. Staff were all very good Very nice pool area. Breakfast was disappointing though. Limited options. Overall a very good hotel though.