Holiday Inn Express & Suites Boston - Marlboro

Many breakfast options and wonderful room.

Great room, clean. Staff very nice helpful, efficient and friendly. Nice breakfast , I enjoyed my stay /mall , restaurant, so close.

Customer service was excellent

Undergoing renovations. Fitness center was being used to store mattresses. Ice machines broken.

I have to give kudos to the May 16 Friday Night front desk rep (Liam? I think) for his professionalism. The other two, a young Brazilian lady and another gentleman on Sunday morning, need to find another job. But lets start with what went RIGHT: 1. The cleaning crew works hard to keep it as clean as possible through renovation 2. The breakfast crew do a great job in serving by 6 and keeping it squeeky clean (for which they were tipped handsomely both mornings we were there). What DIDNT go well - is their handling of a faulty fire alarm and their complete condescending attitude and lack of preparedness. The cleaning crew TOLD me the alarm was faulty and apologized so much for the inconvenience. The Sunday morning front desk? UN PROFESSIONAL! WHAT DO YOU MEAN THAT YOU DONT TELL GUESTS AT CHECK IN THAT THE ALARM IS HAVING PROBLEMS, BUT THEY EXPECT EVERYONE TO EVACUATE (AND GIVE THEM A SAFE AREA TO GO TO! WHICH THEY DIDNT DO!!!!!). WHAT DO YOU MEAN THEY DONT CHECK AND DO HEAD COUNT IN THE PARKING TO CHECK THAT EVERYONE IS OUT? WHAT DO YOU MEAN THAT WE ARE SUPPOSED TO EAT IT BECAUSE THE ALARM IS FAULTY? First night 530 am second night 1230 MIDNIGHT! ONLY ONE PERSON at the desk at night. Condescending, and not sincere in their approach or apology. The owner and the manager shouldn't be in the hospitality business. I understand the hotel was used to house displaced immigrants. While I lived in Hudson until April 1, my taxes gladly paid for helping. I get that they have to renovate the hotel. But I DONT GET and WONT forget how POORLY they handled the alarm situation, and their lack of compensation or ANYTHING for the inconvenience that almost gave me a heart attack - THEY KNOW THEY HAVE A PROBLEM. Yet they are unprepared to handle an emergency or deal with the problem. Simply shameful in my beloved town of Hudson, MA.

Friendly staff convenient location. There is construction going on to better facilities this was the only downside. Workmanship was shoddy. Light came through newly boxed in window and the showerhead was like a hose….