The Wick, Hudson, a Tribute Portfolio Hotel

Loving place. We had nice experiences to stay there for two nights.

We stayed at The Wick Hotel recently, and our experience was mixed. It used to be a place where we felt genuinely welcomed by friendly, outgoing staff, but this visit left us disappointed in several areas. Positive notes - It was wonderful to see Quin and Maria still on the team. We’re glad one of the original guests-facing staff (OGS) is still there and contributing to the ambiance. - Quin in particular stood out as a bright spot during our stay. Areas for improvement - Guest service: The overall level of service felt lacking compared to prior visits. We missed the warmth, attentiveness, and proactive hospitality that Alison and Jordan consistently provided in the past. Their absence was noticeable, and the interactions with the staff this time did not meet our expectations. - Staff consistency: Having different faces and a lack of continuity in service can affect the guest experience. The standout friendliness from Alison and Jordan was missing, which diminished the overall feel of the stay. - Food quality: The meals were extremely lacking in quality and presentation, to the point where we did not finish our food. This was a major letdown and detracted from the overall value of the experience. Recommendation - The Wick Hotel has the potential to be excellent again, but it would benefit from: - Re-emphasizing guest-service training and consistency, with a focus on friendliness and proactive assistance. - Encouraging staff retention of long-time associates who guests have learned to trust and love, such as Alison and Jordan, or ensuring new staff reach a similar level of warmth and attentiveness. - Reassessing the kitchen and menu quality to ensure meals meet guests’ expectations and provide a satisfying dining experience. Overall We hope the management takes note of this feedback and strives to restore the level of hospitality and culinary quality that once made The Wick Hotel a standout. We still appreciate Quin and Maria’s continued presence and hope to see more of that same welcoming spirit across the team on future visits.

some harsh reviews here ..... we enjoyed our 2 night stop... right on the edge of the town and a short walk to the high st / train staion /shops / coffe / bars. it's a quirky industrial conversion, the pictures are representative, big room, nice facilities, coffee and iced water on tap at reception. staff all nice.... all in all pleased we stayed

Do not stay here. There are plenty of less expensive hotels in the area that are just as comfortable if not more so, such as Howard hotel. We were here for a wedding and put in a basement room without a window- it was like a dungeon and smelled horribly like cleaning solution. After three tries they finally moved us (despite saying it wasn't possible earlier). New room smelled like sewage and was tiny considering the still gigantic price tag. General manager was so rude and unapologetic- Tamsin Kelly. This hotel is an embarrassment to the Marriott brand. More like a step below a courtyard Marriott rather than a "tribute portfolio hotel."

Let’s start with the good: It’s in Hudson. And the shower products smell good. Now the okay: Staff was friendly enough. Nothing special, given the high price for a room. And the Bad. Totally uninspiring setting. Room was teeny and offered such a depressing view that I kept the curtains closed and felt like I was in a cave. Floors creek everywhere. Bed was comfortable but on the soft side. Did I mention how small and uninspiring the rooms were, despite costing a fortune?

The hotel had some mixed reviews because apparently the back rooms have small windows with poor view. We had front rooms and they were nice. No noise even though a big wedding had the hotel. The free coffee is appreciated. Little choices in the very limited breakfast restaurant but right on the corner there are some nice choices for breakfast. Also can walk to Caboose Catering spot if you have an event there. About 4-5 blocks from downtown area. Hotel expense though! Not a great value.