GGuest UserThe hotel is conveniently located in the oversized park and fruit garden, with lush plants, beautiful scenery and unique overall objective conditions. Staying here for one night, taking a walk, visiting the park, and taking pictures is a quite good experience. However, the hotel management leadership and staff did not cherish the above superior and objective conditions. I sincerely hope that the management staff of this review can see it, especially the person in charge. The following points are my real experience yesterday. First, the hotel's health needs to be improved. First, the hotel's public passages, parking lots and other garbage are not cleaned. When I was going to bed last night, the sheets were stained. Obviously, the sheets were not changed. Later, I called the front desk. The staff on duty asked us to go to the cabinet to get a clean replacement; the second was that we did not prepare the necessary hot water for the guests in time, and called the front desk management staff before turning on the electric water heater; Third, the tea placed in the room has expired, the factory date is 2019 shelf life of two years, yesterday is still in the room; fourth, the quality of the dental appliances is not good, although it is a disposable, it should also provide a relatively comfortable toothbrush; Five is that the management of catering charges is opaque, there is no clear real price, when we check in the hotel, we asked about the catering service, the waiter recommended to us that there is a self-raised chicken to book, a chicken 168 yuan, so we booked a chicken for dinner (one chicken two meals, bone stew soup, meat fried) and a green vegetable. After eating, the charge was 228 yuan, the service staff said that the vegetables were 38 yuan, and the rice was 6 yuan a bowl (we took two bowls of rice), so I asked the waiter that the total number should be 218, and she calculated it again, saying that the medicinal materials of the soup should add 10 yuan. Everyone can taste carefully, be careful! I told her at the time, in fact, we came out to play, the hotel is a little more expensive, we can understand, but how you charge, but also reasonable, business is actually to have a reputation. Maybe someone will ask why, I didn't tell the service staff when I checked out this morning. If I said these on the spot, it would inevitably be an explanation from the staff on duty. It should not have a substantive role, and we have other trips. I hope that if the hotel can see these messages, it can be rectified seriously. grateful!
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