Hotels in Mount Huangshan, Huangshan

Our stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel. The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right). While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly). We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their utmost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking. Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later. I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.

In April, I stayed at Baiyun with my mom for a night. The room is small and not soundproof (neighbors may be loud, but the hotel can provide earplugs), but it’s very comfortable, cozy, and clean. We got a room with a slanted roof, and a small sitting space near the window. The shower pressure is very good, and the water gets hot quickly. There’s even a bucket to soak your feet after hiking, and thick jackets and a flashlight for usage outside. The service is very attentive and courteous. When we arrived, staff 叶鹤菲 (Ye Hefei) showed us around the room, and later even gave us some gifts (some fruit, tea leaves, and local snacks). Via wechat, she sent us info on the hotel, weather and sunrise conditions. The buffet dinner was 160rmb, while breakfast buffet was included - pretty tasty with many options. It’s expensive, but understandable knowing that all the food has to be carried up through the hard work of manual labor. It takes a while to reach Baiyun Hotel from Yungu cable car, but it was worth it! You can see the sunrise from the nearby Aoyu Peak (~10-15min hike up) or Guangming Peak (~20-30min hike up, more tiring). At Aoyu Peak (which they recommended), I was able to see 云海 (sea of clouds), which was very beautiful. Hopefully the weather is good (the days before it was very foggy and cloudy, low visibility). Thank you for the great experience!

Check in service was great upon arriving. They will give a large printed map and advise the route to take according to your preference. They added us on WeChat to update on all services available and sunrise info. Room was clean and signage saying tap water is portable from Huangshan spring. Boba tea's tapioca balls were powdery. Resources are difficult to carry up so maybe they served us overnight pearls. Food was not cheap but understandable. Breakfast was good with the traditional buns and soy bean drink etc. There is a walkway connected to the main building from the 2nd floor of blk B. Sunrise location changed to about 40min walk (one way) in Dec so it was steps and steps again on the second day morning but it's all worth it. Best communication from the helpful staff (in Chinese)

After walking across the whole mountain, i can safely say shillin had the most convenient location. Super friendly staff and fresh clean rooms. Even provided free utensils such as water and toothbrushes even though this was not promised due to the difficulty in transporting goods to the location. Went up to see the sunrise at the monkey peak which was amazing. Only minus is that the optional dinner was mid for a fairly high price, however this can be overlooked considering the circumstances!

Although the price is definitely a little high, it makes sense for a hotel situated on top of a mountain. The public areas were bright and spotless. The room I booked was comfortable and mostly clean. The bathroom did have bits of black on the ceiling. Can’t beat the location though, as it’s close to a great spot to watch the sunset/sunrise. Appreciate especially the helpful service and timely communication from Kai at the front desk, who was also kind enough to share his photography of the night sky. I was able to get a few cool shots at a scenic outlook he had recommended. Maybe because I went a little late, but the dinner buffet was pretty mediocre. Overall a very good stay. Would book again, but maybe choose other food options.

The housekeeper is responsible and will contact us in advance to book the itinerary, shuttle bus, cableway tickets and tickets. The food in the restaurant is fresh and delicious, the service staff is very friendly, the whole house is smart, and the facilities are very new. The experience of Yashi is not bad, the afternoon tea is very exquisite, and the whole homestay is very photogenic. If sunset and sunrise are important to you, you should walk a few more steps to the surrounding attractions, not to watch them on the balcony of the restaurant, because they are affected by the season and cannot be seen in all seasons. It is very convenient to walk to the Qingliang Terrace to watch the sunrise in ten minutes. The hotel is equipped with flashlights and down coats, which are very warm and specially prepared for sunrise and sunset.

First off, our fault, we didn't take note of the negative reviews of the service rendered in this hotel. It is a beautiful hotel, with amazing details and decorative accents. It is such a waste that the service standard is dismal. The lady at the reception was very dismissive when we checked in, after our long day of hiking. We managed to descend huangshan and reach the hotel about 6pm. She coldly informed us we have to have our dinner (before 8pm) and hotspring (before 9pm). We really scrambled and otherwise, you won't have food, and they would not allow us to use the hotspring voucher for the next day. Next, it might be a ”hotspring” hotel (throw away all preconceived thoughts of onsens), but u are only allowed one use a day, and it is only available from 3pm to 9pm. Next, apparently there is some transport restrictions for this hotel. So you can't just go out of the hotel to the town to eat and come back as there are specific timings u can go out or come into the hotel, via their transport team. You are basically holed in the hotel, which is fine for just one day, but not for longer stays. The food is acceptable, but they really meant it when they say it is a self-service buffet. The lady manager is especially surly. I don't think she was targeting us, she was equally dismissive to all (I guess that is some consolation) The staff delivered us 4 bottles of water while looking at his phone, no eye contact in any way (but this might just us being boomers by expecting some form of hospitality) The lady at the noodle station asked us to get our own soup bowl, while she continued with her douyin surfing.

Located at a very convenient location for our climb to 天都山. The coordinator Xu was really nice, helpful and informative. Introduced us to a good sunrise spot and even offered to help us move our luggage if we were checking out late(though we didn't need it in the end)! Service staff is professional and friendly but with limitations as compared to the other hotel we stayed up in the mountains. Just a little hopeful for more food options in the area so that we are not forced to eat buffet with our small stomach.

The official rating method seems to be not ”fair” to the accommodation on Huangshan Mountain. When you see that every stitch and thread on the mountain, even every piece of garbage and every brick is transported by porters, you will understand that living on the mountain is more of an experience. Of course, the price is also ”beautiful” 😁 In general, there is a special feeling of being a guest in the mountains. The atmosphere between the staff and the guests, and between the guests, is relatively close. It is ”small and warm”, and it also feels particularly thoughtful. I personally like their ”style coordination”, from the surrounding natural environment and architectural decoration style to the objects and staff's clothing, they are all consistent and harmonious styles, giving people a more comfortable feeling. If the budget is sufficient, it is recommended to stay for two nights, which will be a small and pleasant memory.

The room is a bit old, which is understandable because it is on the top of a mountain. But the service is very good. The lady is very enthusiastic and answers all your questions. You can watch the sunrise in the room and avoid the cold. If you are naked, you are already invincible.